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BBB Business Review

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BBB Accredited Business since

X Sport Fitness-Big Rock

Additional Locations

Phone: (630) 556-3731 Fax: (630) 556-3270 View Additional Phone Numbers 47 W 210 Rte. US Highway 30, Big Rock, IL 60511

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that X Sport Fitness-Big Rock meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for X Sport Fitness-Big Rock include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 283 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

283 complaints closed with BBB in last 3 years | 99 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 79
Billing/Collection Issues 24
Delivery Issues 51
Guarantee/Warranty Issues 1
Problems with Product/Service 127
Total Closed Complaints 283

Customer Reviews Summary Read customer reviews

6 Customer Reviews on X Sport Fitness-Big Rock
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: April 16, 2003 Business started: 01/27/1997 Business started locally: 01/27/1997 Business incorporated 01/27/1997 in IL
Type of Entity


Business Management
Mr. Steven M Rayman, President Mr. Mustata Abdelhadi, Branch Mgr. Mr. Mike Hernandez, Branch Mgr. Mr. Doug Lawson, Assitance of the Vice Pres. Mr. Eric Manibog, Branch Mgr. Mr. Dennis J. Pierro, Vice President Mr. Greg Weber, Branch Mgr.
Contact Information
Customer Contact: Mr. Dennis J. Pierro, Vice President
Principal: Mr. Steven M Rayman, President
Related Businesses
Xsport Fitness X Sport Fitness Aurora
Business Category

Health Clubs Health & Fitness Program Consultants Fitness and Recreational Sports Centers (NAICS: 713940)

Alternate Business Names
Capital Fitness Capital Fitness, Inc. Capitol Fitness (Arlington Heights North) X Sport Fitness-ALL LOCATIONS XSport Fitness

Customer Review Rating plus BBB Rating Summary

X Sport Fitness-Big Rock has received 3.68 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.