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BBB Accredited Business since
Phone: (773) 529-2024 Fax: (773) 529-2023 3212 N Broadway St, Chicago, IL 60657
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A BBB Accredited Business since
BBB has determined that Lakeview Athletic Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lakeview Athletic Club include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
City of Chicago
121 N La Salle St # 604, Chicago IL 60602
Type of Entity
Business ManagementMs. Helena Mitchell, Director of Membership
Health Clubs Fitness Centers Massage Therapeutic Massage Therapists Nutritionists Swimming Instruction Swimming Pools - Private Training Programs Weight Control Services Childrens & Family Entertainment Children`s Play Programs Instruction Volleyball Club Sports & Recreation Athletic Organizations Basketball Clubs Exercise & Physical Fitness Programs Gymnasiums Health & Fitness Program Consultants Personal Trainers Health & Wellness Fitness and Recreational Sports Centers (NAICS: 713940)
Alternate Business NamesLakeview Athletic Club, Inc.
3212 N Broadway St
Chicago, IL 60657 (773) 529-2024 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/10/2015||Problems with Product/Service|
Read Complaint Details
Complaint: The director of athletics arranged a tour of the facilities for visiting health club professionals. She gave them permission to photograph. She did not get permission of the members, not did anyone post a warning or inform members they would be photographed. The visitors took pictures of me an several other members in our bathing suits in the pool area without permission. I asked them to stop and I was ignored.
Desired Settlement: This is unacceptable. The business' rating should be lowered to the lowest possible rating. Anyone involved in the violation should be disciplined, and the director should be terminated.
Business Response: Initial Business Response /* (1000, 5, 2013/11/01) */ Contact Name and Title: ************ Director Contact Phone: XXX-XXX-XXXX Contact Email: ****@chicagoathleticclubs.com As a preliminary matter, it should be noted that Mr. ******** has an established history of aggression against LVAC members and employees. In fact, just this morning, he was arrested and taken by police from the club facility for allegedly assaulting a female member who was using the LVAC pool while he was there. (The female member reported that she had accidentally bumped into Mr. ******** in the pool while swimming laps. He confronted her about the contact and then held her under the water, against her will.) Police came to the facility, arrested Mr. ********, and took him away. In March, 2013, he displayed violent anger when communicating with LVAC employees about an unfounded issue he had with a female employee that allegedly spoke to him in a condescending way and allegedly harassed him. He even physically knocked a display from the desk area where he stood, causing employees to express concern regarding their own safety. Mr. ********'s legal counsel did not feel he had a valid case against the accused employee which ended his pursuit of demanding she be terminated. (Please note this is a different employee from the employee he is requesting be terminated in this case.) Great care has been taken to quell Mr. ********'s concerns. He has been addressed with courtesy at every point in CAC's ongoing communications with him. Nevertheless, he appears unwilling to accept the information provided to him. Addressing the substance of Mr. ********'s report, CAC respectfully provides the following information: On October 23, 2013 CAC hosted a group of 25 industry professionals to tour our Lakeview Athletic Club (LVAC) in conjunction with their visit to the Club Industry Conference, an international conference and trade show. This tour was set up with our Fitness Director, **********, to showcase LVAC as one of the premier facilities in Chicago. The LVAC Customer Service Manager, Adrienne Flowers, met the participants in the lobby and proceeded towards the indoor pool area in the basement of LVAC. At this time, with the preapproval of **********, some of the participants took pictures of the facility including the pool area. After 5-7 minutes in the pool area, the tour group moved on to view and photograph the rest of the facility. At the end of the tour, all participants gathered in the lobby for a Q & A when it was brought to the attention of Adrienne Flowers that Mr. ******** was in the lobby with some concerns. Mr. ******** did not want to address his concerns in private with the Customer Service Manager but rather vocalized them loudly and aggressively for all tour participants to hear and asked to be followed up with that day by a Director. After the incident occurred, ************, CAC's Customer Service Director, spoke to *********** and Ms. **** to obtain information about Mr. ********'s concerns and to find out what had been done to address them. Ms. ******* learned that Ms. **** contacted the individual responsible for organizing the group that toured the facility and confirmed that no photographs were taken of Mr. ******** or any other member using the pool area at the time of the tour. She learned that only one member of the group took photographs of the pool area and that none of those photographs included any LVAC members. With that information, Ms. ******* followed up with Mr. ******** on Monday, October 28th. At this time, he had already filled the Better Business Bureau complaint. She assured Mr. ******** that the photos of the pool area were taken by the industry professionals who were interested only in documenting the physical facilities. She explained to him that no members were photographed in these photos. CAC is confident that its industry colleagues understand the sensitivity of photography and took great care to only capture facility features such as architecture or equipment. Furthermore, the photographs are not going to be used for profit, published for promotional materials or made available to the public. The photographs taken in the club on October 23rd do not infringe on any privacy policies in the guidelines of CAC's membership agreement (which is attached as page two of Mr. ********'s Membership Agreement.) Chicago Athletic Clubs has a very thorough screening process for nonmembers and guest who visit the club. The tour group was respectful of CAC members and also abided by club expectations. No other CAC members addressed any concerns about this visit to the facility or appeared to feel compromised in any way - including those in the pool area at the time of the tour. CAC will not fulfill Mr. ********'s request to terminate its Fitness Director, **********, nor does the company believe that members' experience was compromised in any way by inviting industry professionals to the building for a casual tour of the Lakeview Athletic Club facility. Mr. ******** was never the focus of this visit nor was he captured in any photographs taken by the visitors. While Mr. ******** will no longer qualify for membership at Chicago Athletic Clubs, it is CAC's hope that this matter can be resolved amicably, as customer service is the cornerstone of the company's mission. It is regrettable that Mr. ******** has been dissatisfied with his experience at LVAC but the company believes it has addressed his concerns appropriately.