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BBB Accredited Business sinceAdditional Locations
Phone: (847) 866-6190 1723 Benson Ave, Evanston, IL 60201
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A BBB Accredited Business since
BBB has determined that Evanston Athletic Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Evanston Athletic Club include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Business ManagementMs. Tasha James, Customer Svcs Manager Ms. Heather Haneman, Business Director
Health Clubs Fitness Centers Massage Therapeutic Massage Therapists Nutritionists Swimming Instruction Swimming Pools - Private Training Programs Weight Control Services Childrens & Family Entertainment Children`s Play Programs Instruction Volleyball Club Sports & Recreation Athletic Organizations Basketball Clubs Gymnasiums Health & Fitness Program Consultants Personal Trainers Health & Wellness Fitness and Recreational Sports Centers (NAICS: 713940)
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I have been a member at the club since September 2011. As a student, I put my account on hold each summer when I leave campus. This summer, I froze my account, and towards the end of the freeze received an email reminding me that this was happening. I called the club to follow up as I had some questions regarding my account. I was directed to the voicemail of ************** as no membership staff were in at the time of my call and the woman I spoke with said he would call me back after he got back into the office the next morning. 4 business days passed and no one called me back, so I called the club again. I spoke with a very nice woman in membership who told me that for my inconvenience they would award me "several guest passes to my account, I'll put 5 on." When I went to redeem two last night I was told that there weren't any passes on my account. ***** refused to honor his colleague's promise to me to add them to my account and is continuing to refuse to give them to me. This situation is in fact all because he never returned my call and his colleague tried to cover for his error, and I have not appreciated the condescending nature with which I have been treated by this employee. When I asked him for his manager's information he stopped responding to my emails. I was treated rudely when I brought guests to the gym to redeem passes I was told were put on my account, and I have not appreciated this poor customer service. Product_Or_Service: gym membership
Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to receive the three additional guest passes that I was told I would receive back in September.
Business Response: Initial Business Response /* (1000, 10, 2014/01/29) */ Regarding complaint ********* The evening that Ms *********** brought guests into the club when this issue came up membership advisor,***************, waived the guest fees for both of her guests. Customer Service Manager, *********** then gave Ms *********** additional passes afterwards. Therefore she was given all passes that she was promised. There was no written communication regarding passes both in our computer or via email between Ms *********** and membership. Typically no more than two passes are given out at any time. This was all discussed with Ms *********** in the club on 11/21/13. She still has 3 guest visits on her account. Thank you, ******* *********** Customer Service/Social Media Manager Chicago Athletic Clubs Evanston Athletic Club ************ www.ChicagoAthleticClubs.com