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BBB Accredited Business since

Evanston Athletic Club

Additional Locations

Phone: (847) 866-6190 1723 Benson Ave, Evanston, IL 60201 http://www.chicagoathleticclubs.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Evanston Athletic Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Evanston Athletic Club include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evanston Athletic Club
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 19, 1997 Business started: 12/19/1997 Business started locally: 12/19/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
www.idfpr.com
Phone Number: (312) 814-4500

Business Management
Ms. Tasha James, Customer Svcs Manager Ms. Heather Haneman, Business Director
Contact Information
Principal: Ms. Tasha James, Customer Svcs Manager
Business Category

Health Clubs Fitness Centers Massage Therapeutic Massage Therapists Nutritionists Swimming Instruction Swimming Pools - Private Training Programs Weight Control Services Childrens & Family Entertainment Children`s Play Programs Instruction Volleyball Club Sports & Recreation Athletic Organizations Basketball Clubs Gymnasiums Health & Fitness Program Consultants Personal Trainers Health & Wellness Fitness and Recreational Sports Centers (NAICS: 713940)


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/10/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been a member at the club since September 2011. As a student, I put my account on hold each summer when I leave campus. This summer, I froze my account, and towards the end of the freeze received an email reminding me that this was happening. I called the club to follow up as I had some questions regarding my account. I was directed to the voicemail of ************** as no membership staff were in at the time of my call and the woman I spoke with said he would call me back after he got back into the office the next morning. 4 business days passed and no one called me back, so I called the club again. I spoke with a very nice woman in membership who told me that for my inconvenience they would award me "several guest passes to my account, I'll put 5 on." When I went to redeem two last night I was told that there weren't any passes on my account. ***** refused to honor his colleague's promise to me to add them to my account and is continuing to refuse to give them to me. This situation is in fact all because he never returned my call and his colleague tried to cover for his error, and I have not appreciated the condescending nature with which I have been treated by this employee. When I asked him for his manager's information he stopped responding to my emails. I was treated rudely when I brought guests to the gym to redeem passes I was told were put on my account, and I have not appreciated this poor customer service. Product_Or_Service: gym membership

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to receive the three additional guest passes that I was told I would receive back in September.

Business Response: Initial Business Response /* (1000, 10, 2014/01/29) */ Regarding complaint ********* The evening that Ms *********** brought guests into the club when this issue came up membership advisor,***************, waived the guest fees for both of her guests. Customer Service Manager, *********** then gave Ms *********** additional passes afterwards. Therefore she was given all passes that she was promised. There was no written communication regarding passes both in our computer or via email between Ms *********** and membership. Typically no more than two passes are given out at any time. This was all discussed with Ms *********** in the club on 11/21/13. She still has 3 guest visits on her account. Thank you, ******* *********** Customer Service/Social Media Manager Chicago Athletic Clubs Evanston Athletic Club ************ www.ChicagoAthleticClubs.com


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Evanston Athletic Club
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)