BBB Business ReviewIs this your Business?
BBB Accredited Business since 08/01/2009
American Health Information Management Assoc.
Phone: (312) 233-1100Fax: (312) 233-1090
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||8|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||9|
Complaint Breakdown by Resolution
|09/03/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to respond to phone calls or written requests for assistance or support
Complaint: I enrolled in AHIMAS Cancer Registary Management program in August 2013. The course is $225.00 for the course plus a text book which was around $79.00. This classes for this course are online and have weekly assignments which are supposed to be available in the text. When I went to the text I found that some of the assignments were not included in the chapters of the book. I contacted Customer Service on Aug. 13, 2013 and was told to submit a email and a instructor would respond to my concerns. I did so and received a email telling me to get in touch with the publisher. I did so and they told me to get in touch with AHIMA. I called AHIMA back on Aug. 15th 2013 and was told I would be connected with someone that could help me. When I was transfered I got a voicemail telling me to leave my name and phone number and my phone call would be returned. Tjoday is Aug 21, 2013 and I have received a phone call yet.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|11/02/2012||Problems with Product / Service|
|10/19/2012||Problems with Product / Service|
|09/04/2012||Problems with Product / Service|
|02/14/2012||Problems with Product / Service|
|Page 1 of 2|
|10/08/2013||Problems with Product / Service|
|10/04/2013||Problems with Product / Service|
Health Care Management, Non Profit Organizations - General Membership, Health & Medical - General, Professional Organizations, Associations
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*American Health Information Management Assoc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
- Complaint resolved with BBB assistance
- BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
- BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
- BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
- Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
- BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
- BBB did not receive a response from business
- BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
- BBB cannot process complaint
- This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known significant government actions involving business' marketplace conduct.
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