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This business is not BBB accredited.

Stericycle, Inc.

Additional Locations

Phone: (800) 643-0240 Fax: (866) 783-7432 View Additional Phone Numbers 4010 Commercial Ave, Northbrook, IL 60062 View Additional Email Addresses http://www.stericycle.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stericycle, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 549 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

549 complaints closed with BBB in last 3 years | 248 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 143
Billing/Collection Issues 87
Delivery Issues 190
Guarantee/Warranty Issues 1
Problems with Product/Service 128
Total Closed Complaints 549

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Stericycle, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: April 19, 2001 Business started: 03/21/1989 Business started locally: 03/21/1989
Type of Entity


Business Management
Julia Goebel, Corporate Marketing Charlie Alutto, President Frank Ten Brink, Executive Vice President Jennifer Koenig, VP of Corporate Communications Richard T. Kogler, Executive Vice President Mark Miller, CEO Ms. Joanna Szubert Rhonda Toth, Exec Asst
Contact Information
Principal: Julia Goebel, Corporate Marketing
Customer Contact: Ms. Joanna Szubert
Business Category

Hazardous & Medical Waste Services Hazardous Material Control & Removal Medical Equipment & Supplies Waste Containers Waste Reduction, Disposal, Recycle Equipment Hazardous Waste Collection (NAICS: 562112)

Products & Services

This company offers transport and disposal of medical waste.

Customer Review Rating plus BBB Rating Summary

Stericycle, Inc. has received 3.68 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.