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BBB Business Review

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BBB Accredited Business since

Apex Wood Floors, Inc.

Phone: (630) 963-9322 Fax: (630) 963-9370 View Additional Phone Numbers 1326 Ogden Ave., Downers Grove, IL 60515 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Apex Wood Floors, Inc. is a hardwood flooring contractor for residential and commercial customers. This business is located in Downers Grove, IL, and serves the western Chicago suburbs including Lisle, Oak Brook, Hinsdale, Westmont, Lombard, Elmhurst, Westchester, La Grange, Darien, Burr Ridge, Woodridge, Glen Ellyn, Wheaton, Naperville, Berwyn, Cicero, Oak Park, Franklin Park, Rosemont, O'Hare, Itasca, Bloomingdale, Carol Stream, Winfield, Warrenville, and West Chicago. This company provides hardwood flooring service including installation, repair and refinishing, exotic wood floors, floor removal, sanding and trimming, and hardwood floor maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Apex Wood Floors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Apex Wood Floors, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Apex Wood Floors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 12, 1992 Business started: 01/01/1982 Business started locally: 01/01/1982
Type of Entity


Business Management
Mr. John Lessick, Owner Cristina Ortega, Sales manager
Contact Information
Principal: Mr. John Lessick, Owner
Customer Contact: Cristina Ortega, Sales manager
Number of Employees


Business Category

Hardwood Floor Contractors Hardwood Floor Maintenance Floor Laying, Refinishing & Resurfacing Floor Removal Floor Removal, Resurfacing and Refinishing Floor Refinishing Floor Resurfacing Flooring Contractors (NAICS: 238330)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.