Business ProfileforAce Hardware Corporation

This summer my wife and I did a 4-month cross country road trip in our camper. While on the road we had some issues with our gas appliances working properly. We pulled into an Ace Hardware in Rawlings ******* and purchased a 2-stage propane regulator and 3 hoses. Later that day upon arrival at our next campsite I installed the new propane regulator and hoses, which did not work. Three days later upon reaching the next town of adequate size I took the Ace Hardware propane regulator and hoses to a commercial propane supply company in ****** ******** and had them tested. Once confirmed from an expert that the Ace Hardware regulator and hoses were defective, I attempted to return them to the local Ace Hardware store. After considerable time spent at the Ace Hardware in Granby, I was finally told there was nothing they could do. Five weeks later upon returning home I contacted the corporate Ace Hardware ************ Over a 7-week period I made several calls to the *************** Team, wrote several emails and sent copies of my purchase receipts twice, only to receive back standard boilerplate email responses, totally ignoring any of my expressed concerns. The *************** Teams final email to me was actually addressed someone else and not me. I responded that I thought their email may have been sent to me in error, but never heard back. Over the years I have made many purchases from my local Ace Hardware store without issue and its certainly a good place to get hard to find items that the big boxes don't stock. Supporting a locally owned business is a worthy endeavor, however, in the future I will only consider purchasing from Ace Hardware if there is no suitable alternative. My experience with Ace Hardware, on this particular purchase, was a total failure on their part and worthy of a zero-star review. Furthermore, I have lost $147 on a defective regulator and hoses and have wasted much time installing, uninstalling and trying to return a worthless product.    

Hello Better Business Bureau,We have reached out to the customer and the issue has been resolved.Should you need anything further, please just let us know and refer to incident 6032890.Sincerely,**************************** M| *************** Ace Hardware Corporation | ************************** *********, ** ***** Phone: ***************** Helpful is our Business Caring is our Commitment