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          Find a Location

          Springrock Gutters has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforSpringrock Gutters

            Gutter Contractor
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 02/29/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.
            Alert:

             

            At-a-glance

            Customer Reviews

            4.8/5stars

            Average of 75 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Our company installs gutter guards, which are made of extruded aluminum and stainless steel mesh in order to keep out ALL debris-including pine needles, pine cones, bird's nests, leaves and seed pods, but still allow for the flow of water through the gutter to prevent backup and keep the gutters clear. Springrock also installs gutters, which are integrated with their gutter guard systems to protect the roofing material and siding of the home and prevent leakage, seeping, and other problems that can occur with sub-par gutters and gutter guards.

            Business Details

            This is a multi-location business.

            Find a Location

            Springrock Gutters has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/10/2011
              Years in Business:
              13
              Business Started:
              7/14/2010
              Business Started Locally:
              7/14/2010
              Business Incorporated:
              7/14/2010
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              30
              Alternate Business Name
              • Springrock, LLC
              • Spring Rock Gutter Guards
              Business Management
              • Ms. Anita Reinke, Social Media Coordinator
              Contact Information

              Customer Contact

              • Ms. Anita Reinke, Social Media Coordinator

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/20/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Unresolved
              I contracted to have gutters put on my house. After the inspection, I was told a cost for the replacement of all gutters on the house and told there would be an additional cost for two additional locations. I agreed to all of this and made a 50% deposit to get the work done.The company waited a couple of months before beginning the project and then didn't finish the work. I received an email telling me that the estimator missed including a section of the house and want to increase the cost and asked me to sign a new contract. I haven't done this and they have quit work. They haven't even completed what they said they did contract for but the reality is they should be doing all of the work that was agreed on.
              Read More

              Customer Reviews

              75 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tom S

              1 star

              12/15/2023

              In September the salesman ****** came to our home and gave us a quote, we excepted his quote and gave him a 50% down payment and never heard from him again. We have called and sent many emails and requests that have gone unanswered. So now I assume they have scammed ** and perhaps we need to contact the ** ************************* *********************. Scamming senior citizens should be a felony! The next time we heard anything from Springrock was on Oct. 30th, the email said we are still in the 'Pipeline" and on track to be scheduled in your promised time frame. The last line in the email: "Thank you for your patience and we look forward to completing your installation soon."The Springrock Team

              Local BBB

              BBB of Chicago & Northern Illinois

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