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BBB Business Review

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Description

SpringRock, LLC is a gutter and downspout company which sells and installs gutters and gutter guards for residential and commercial customers. Located in Indian Head Park, IL, this company serves the western suburbs of Chicago, including Countryside, Willowbrook, Willow Springs, Hinsdale, Burr Ridge, La Grange, Brookfield, Oak Brook, Westchester, Brookfield, Forest View, Hodgkins, Bridgeview, Hickory Hills, Darien, Woodridge, Bolingbrook, Oakbrook Terrace, Lombard, Villa Park, Wheaton, Summit, Lyons, Clearing, Bedford Park, Riverside, North Riverside, Hines, Broadview, Maywood, Bellwood, Forest Park, Oak Park, Berwyn, Cicero, Berkeley, Hillside, Garfield Ridge, Burbank, Worth, and Chicago Ridge. The company has been in business since 2010 and is owned by Tim Weber, who has over 15 years of experience in the gutter industry.

This company installs the GutterDome gutter guards, which are made of surgical-grade steel mesh in order to keep out debris, including pine needles, pine cones, bird's nests, leaves, seed pods, and other detritus from the gutter but still allow for the flow of water and snow through the gutter to prevent backup and keep the gutters clear. The company also installs gutters themselves, which are integrated with their gutter guard systems to protect the roofing material and siding of the home and prevent leakage, seeping, and other problems that can occur with subpar gutters and gutter guards. The gutter guards that this company installs have been estimated to last eight times longer than other gutter guards on the market, and do not require removal or reinstallation of the current gutters on the home or business owner's roof.

Visit the website for SpringRock, LLC, to learn more about their services, read about the GutterDome gutter guard system, and contact the company to request their services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that SpringRock LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SpringRock LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SpringRock LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 2011 Business started: 07/14/2010 Business started locally: 07/14/2010 Business incorporated 07/14/2010 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tim Weber, Owner
Contact Information
Principal: Mr. Tim Weber, Owner
Business Category

Gutters & Downspouts Gutter Cleaning Gutter Leaf Guards Contractors - Gutters Siding Contractors (NAICS: 238170)

Alternate Business Names
Austentees.Com Spring Rock Gutter Guards
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.