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BBB Accredited Business since
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MiR Tactical, Inc. was established in 2011 by current
and former military members who shared a common vision of supporting
warfighters, law enforcement personnel, and related entities in their
daily tasks of securing our freedom and safety. Our constant goal is to
provide our customers with an unparalleled service, best prices, and
continuous support backed by years of experience in the industry. MiR
Tactical will not sell or endorse anything that has not been tested in
real life applications since our heroes deserve quality equipment that
matches their rigorous work environments. Our full line of services
Tactical Equipment & Gear
Airsoft Training Weapon Replicas, Accessories, and Repair Services
Military Simulation Events
Law Enforcement Training
Indoor & Outdoor Training Facilities
Strikeball™ Tactical Simulation & Training
Wholesale & Small Retailer Support
Federal Contracting & Support
At MiR Tactical we will never rest on our accomplishments. We will always strive to create, develop, and implement new ideas, strategies, and services that will benefit our customers. Thank you for your business and continuous support!
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A BBB Accredited Business since
BBB has determined that MiR Tactical, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MiR Tactical, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Roman Botashoff, CEO
Guns - Air, BB and Pellet Gun sights, Scopes & Mounts Optical Equipment & Supplies Police Equipment Sporting Goods - Retail Government Contractors Ammunition Military Goods Binoculars Camping Equipment Paintball - Games & Supplies Sporting Goods Stores (NAICS: 451110)
Products & Services
MiR Tactical, Inc sells the following brand(s): 5.11, Blackhawk!, G&G, Krytac, KWA, Umarex
MiR Tactical, Inc offers the following product(s): Airgun, Airsoft, Holsters, Optics, Paintball, Tactical Gear, Uniforms
Method(s) of PaymentAll Major payment methods
Refund and Exchange PolicyMiR Tactical is committed to offering our customers the best shopping experience possible and the best customer support in the market. If you are not happy with your purchase made on our website or at retail locations, we will assist you in terms of the return policy. You will have 14 days from the date of the receipt to request a refund, store credit, or an exchange as long as the specified below terms are met.
All Product being returned or exchanged is required to be in ORIGINAL CONDITION, brand new and unused. ORIGINAL CONDITION is defined as the item has no signs of use, attempted use, modifications, attempted modifications, in original packaging with accessories (if applicable), with original merchandise tags. Merchandise that does not meet above mentioned requirements will not be granted return authorization request.
Prior to any shipment of items back to the original buying facility, you must receive a return authorization request number (RMA). Any packages received without prior approved RMA will be refused and returned to the sender. Please email to firstname.lastname@example.org for RMA request. MiR Tactical reserves the right in determining the condition of returned merchandise that is agreed upon by the buyer during the initial purchase of the product. Returns that fail to apply towards required condition will be refused or become subject to 15% and up to 50% restocking fee.
Additional Conditions & Exclusions
No returns on clearance, discounted, open-box, and bone yard merchandise
Airsoft replica weapons with missing or attempted removal of Orange tip flash hiders will not be accepted or serviced under any conditions. In addition, such action will void any existing MiR Tactical or manufacturer warranties. The orange tip flash hider is a requirement regulated by the Federal Law and not a subject to change.
MiR Tactical reserves the right to refuse and/or deny any return for refund, store credit or exchange for any item that is determined to be used, damaged, altered, modified, or is in any condition that would deem the item to be not restockable or resellable.
For replacements and repairs under manufacturer’s warranty, please refer to applicable product documentation or manufacturer’s website. This covers manufacturer defects only (Wiring, gearbox, motor, piston, spring, magazine, and any other internal parts).
Any items not matching following condition will be refused for service or warranty assistance
Items defective due to mishandling or improper use
Items that are worn, damaged, wet or showing excessive/damage
Items that have been disassembled or modified
Items that have been upgraded
Items that have painted over or have the orange tip removed/covered
Items that have been dropped or struck against objects (evident by body damage)
Airsoft replica weapons that were damaged by firing .12g BBs or poor quality BBs.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1348 Busch Pkwy
Buffalo Grove, IL 60089 (800) 581-6620 Directions
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I brought for them a gear box to rewire and test after I installed $60 bore up kit. In 2 weeks they call me to say "Good news/bad news. We wired your gearbox, but your piston broke by itself, buy one from us." I agree to buy it from them. 2 hours later I get a call "You know when your piston broke, it broke few new parts, your $60 bore up kit is broke, useless. Do you wanna buy one from us for $35 + $30 labor or do you want take or your broken gearbox back the way it is since it "broke by itself" and pay us $30 for us wiring it"? So they break my parts while they were in THEIR CARE, and they have audacity to demand money for replacement parts?
Desired Settlement: I would like for them to REPLACE the parts that were broke while in THEIR care and in THEIR testing. I would like for them to install them correctly. Since they did rewire my gearbox I am willing to pay them $30 for the original rewiring of gearbox. However they broke my $60 ******* *** bore up kit. They broke my JG Piston. Item do not all of a sudden "break by themselves". When i bring a car to car mechanic and he accidentally breaks off the rear view mirror, I expect him to replace it. When my bore up kit (brand new) and my JG piston broke while in their care, I fully expect for them to replace the items and install them.
Customer Reviews Summary