BBB Business Review

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Phone: (888) 659-4599 1124 Evergreen Dr, Carol Stream, IL 60188

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Extreme-Ops include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Extreme-Ops include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Extreme-Ops
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 30, 2013 Business started: 01/01/2013 Business started locally: 01/01/2013
Type of Entity


Business Management
Alex Grinash, President & CEO
Contact Information
Principal: Alex Grinash, President & CEO
Business Category

Gun Dealers Survival Products & Supplies Ammunition Sporting Goods Stores (NAICS: 451110)

Refund and Exchange Policy
You may purchase merchandise from this Extreme-Ops by using any one of the payment options listed at time of checkout. Extreme-Ops reserves the right to change its payment procedures at any time without prior notice to you. In order to qualify for a refund, all purchases made at Extreme-Ops must be returned in new and unused condition within 30 days from date of purchase. All purchases made at Extreme-Ops, unless defective will be subject to a 20% restocking fee. All returns must be accompanied with a "Return Authorization" number provided by Extreme-Ops. Consumables, ammunition, body armor and all FFL related purchases are not eligible for return and will not be accepted by Extreme-Ops under any circumstances. Once an order has been placed, Extreme-Ops will not be liable for any fees generated as a result of return processing and shall be deducted from the total refund amount. All orders placed cannot be altered. All cancelled orders will be charged a 5% processing fee. It is highly recommended that the customer do the proper research before placing an order. The customer is responsible for all shipping charges before and after purchase. Extreme-Ops reserves the right to deny a refund should any of the Terms and Conditions listed on this page be broken. All eligible refunds will be processed promptly after all shipping and restocking fees are paid for by the customer.
Service Area
Nationwide (Online Retail)
Products & Services

$20 Firearm Transfers, Guns and Ammunition, Firearm Accessories, Survival Gear, Axes, Knives, Military and Law Enforcement Gear, Personal Self-Defense Products, Body Armor, Long Term Food Storage, Survival Kits and Zombie Survival Gear.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.