BBB Business Review

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This business is not BBB accredited.

Torque Ltd

Phone: (312) 421-7858 167 N Racine Ave Ste 2, Chicago, IL 60607 View Additional Web Addresses

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Torque Ltd is a graphic design company which specializes in branded marketing. The company was founded in 1992; former clients include Jarden Life Sciences, Northwestern Memorial Physicians Group, Telos Group, 312 Urban Wheat Ale, Eon Clinics, Follet Higher Education, and Friends of Prentice.

Sectors this company serves includes healthcare marketing, real estate marketing, consumer marketing, and business services. Capabilities include: research and analysis such as focus groups, surveys, usability studies, website and digital campaign analytics, social listening, and analysis of third party research and client data sets; strategy and planning such as brand planning and marketing, audience segmentation and message mapping, integrated planning of various forms of media, search strategy, product strategy, media planning, and go-to market strategy; and brand storytelling such as brand positioning and messaging, brand editorial planning, rich media and content development, and collaboration with client leaders; creative services such as content development, visual design, logo marks, icon systems, information graphics, and copywriting; and project management such as team coordination, budget and schedule management, and reporting and analysis.

Services available from Torque include digital campaigns, integrated marketing campaigns, retail and consumer product marketing, content development, social media, search marketing, website design and development, media planning and program management, branding and identity systems, and email marketing.

Visit the website for Torque Ltd to learn more about the services and products available from this company, view examples of their work, read testimonials from their company, view staff biographies, and contact the company to discuss a media campaign, graphic design project, or rebranding campaign.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Torque Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 11/08/1993 Business started locally: 11/08/1993 Business incorporated 11/08/1993 in IL
Type of Entity


Business Management
Mr. Kevin Masi, President Mr. Eric Masi
Contact Information
Principal: Mr. Kevin Masi, President
Business Category

Graphic Designers Internet Services Internet Marketing Services Web Design Graphic Design Services (NAICS: 541430)

Service Area

Located in Chicago, IL, this company serves northern Illinois, including Schaumburg, Lake Forest, Evanston, Roselle, Rosemont, Rolling Meadows, Arlington Heights, Joliet, Naperville, Bolingbrook, Rockford, Aurora, and Crystal Lake.



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.