Business ProfileforTTS Granite, Inc.

Substandard workmanship, safety concerns, and lack of responsiveness regarding the installation of granite countertops in my home on October 23rd, 2023.Substandard and Unsafe Installation: The cut-to-fit areas in the granite countertops have multiple non-natural chips and cracks posing a safety hazard. The chips in the custom-cut areas are releasing sparkly material. We do not want to ingest or breathe this material. TTS insists that we had approved the layout and the slabs. However, neither the layout was installed as approved, nor did we agree to have chipped, poorly sealed, and potentially toxic material installed in our kitchen by TTS. The layout of the installed island countertop does not match the one we approved. Poor ***************** My efforts to address these concerns with TTS Granite have failed. Upon raising the initial complaints within 24 hours post-installation, a technician visited our home. He attempted to rectify a few issues but left shortly, promising a return visit. During his next less than 5-minute visit, he said the countertops would need to be removed for comprehensive repair. Following repeated requests for a resolution, **** from TTS Granite and a Tech made a 3rd visit. **** acknowledged the cut material had issues, and proposed replacing the countertops and sending ********* options that same pm. After reminders, when he responded, he shocked us demanding additional payment for replacing the tops with a material of lesser value. Moreover, when ************************************* called to demand the remaining payment without fixing the issues, she mentioned that it was a soft granite material and that is why it has these problems. We were certainly never told that it was a soft granite and it would continue to release sparkly dust into our kitchen. We were told it was a high-quality granite by ********, the salesperson.