This business is not BBB accredited.
Phone: (708) 479-7770 Fax: (708) 479-7579 View Additional Phone Numbers 19636 S. 97th Ave. #B, Mokena, IL 60448
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Granite & Marble Depot, Inc.-Mokena include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for The Granite & Marble Depot, Inc.-Mokena include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tarek Merhebi, Owner
Granite Slate Countertops Plumbing Fixtures, Parts, Supplies - Retail Marble - Natural Stone - Natural Contractor - Commercial Marble & Granite Installation, Stonework Fabrication Limestone Kitchen Remodeling Kitchen & Bath Design Home Improvements Bathroom Remodeling Remodeling Services Masonry Contractors (NAICS: 238140)
THIS LOCATION IS NOT BBB ACCREDITED
19636 S. 97th Ave.
Mokena, IL 60448 (847) 788-8800 (708) 479-7770 Directions
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Additional Phone Numbers
- (847) 788-8800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On March 31, 2015, we had quartz countertops installed in our kitchen. First, the installers informed us that the countertop would have a gap between the counter and the wall, which we would attribute to a measurement error. Secondly, the installers failed to level the end cap when installing the countertop which prevented our plumber from installing our new dishwasher. Because of this, our plumber had to adjust the end cap by removing the adhesive and then leveling the end cap. This additional time and work resulted in additional charges by our plumber to install the dishwasher. This could have been avoided if the installers had just leveled the end cap. GMD is trying to state that since the dishwasher was not in place, they do not have to reimburse us for the additional charges. They also reference the contract. However, the contract, the measurer, and the salesperson all stated that the dishwasher needed to be on site, which it was. It also states that the faucet needs to be on site, which was also the case. It does not state that they need to be in the location. Furthermore, there is no way to install the faucets without the countertop in place. Because of this wording of on site, the faucet and the dishwasher were both on site at the time of installation. We have called numerous times and left messages with the owner and only received one text message from him stating he would call us back, which he never did. We have sent an email for further clarification and would like more of a discussion but have not received a response.
Desired Settlement: Reimbursement of additional plumbing labor charges.