If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (708) 479-7770 Fax: (708) 479-7579 View Additional Phone Numbers 19636 S. 97th Ave. #B, Mokena, IL 60448
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for The Granite & Marble Depot, Inc.-Mokena include:
- 1 complaint(s) filed against business that were not resolved
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tarek Merhebi, Owner
Granite Slate Countertops Plumbing Fixtures, Parts, Supplies - Retail Marble - Natural Stone - Natural Contractor - Commercial Marble & Granite Installation, Stonework Fabrication Limestone Kitchen Remodeling Kitchen & Bath Design Home Improvements Bathroom Remodeling Remodeling Services Masonry Contractors (NAICS: 238140)
THIS LOCATION IS NOT BBB ACCREDITED
19636 S. 97th Ave.
Mokena, IL 60448 (708) 479-7770 (847) 788-8800 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (847) 788-8800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/30/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On March 31, 2015, we had quartz countertops installed in our kitchen. First, the installers informed us that the countertop would have a gap between the counter and the wall, which we would attribute to a measurement error. Secondly, the installers failed to level the end cap when installing the countertop which prevented our plumber from installing our new dishwasher. Because of this, our plumber had to adjust the end cap by removing the adhesive and then leveling the end cap. This additional time and work resulted in additional charges by our plumber to install the dishwasher. This could have been avoided if the installers had just leveled the end cap. GMD is trying to state that since the dishwasher was not in place, they do not have to reimburse us for the additional charges. They also reference the contract. However, the contract, the measurer, and the salesperson all stated that the dishwasher needed to be on site, which it was. It also states that the faucet needs to be on site, which was also the case. It does not state that they need to be in the location. Furthermore, there is no way to install the faucets without the countertop in place. Because of this wording of on site, the faucet and the dishwasher were both on site at the time of installation. We have called numerous times and left messages with the owner and only received one text message from him stating he would call us back, which he never did. We have sent an email for further clarification and would like more of a discussion but have not received a response.
Desired Settlement: Reimbursement of additional plumbing labor charges.