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BBB Accredited Business since

Ausecure, LLC

Phone: (312) 253-7494 900 W Van Buren St Lbby 4, Chicago, IL 60607 View Additional Web Addresses

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Ausecure, LLC is a gold, silver, and platinum dealer that assists individuals in diversifying their investment profile through the purchase, storage, and sale of precious metals. Located in Chicago, IL, this company serves Chicago and outlying areas, in addition to customers across the world through their secure shipping options. The company was formed in 2009 at the Chicago Mercantile Exchange.

This company sells bullion and coins in gold, silver, platinum, and palladium, both online and in person. Their products range from under $100 up to $1,000,000 and come from a variety of sources, both domestic and foreign, including Swiss gold bars, rare American mint coins, and Mexican palladium. Buyers can choose to have their product delivered, pick it up at Ausecure's downtown Chicago location, or have the company store it in their secure facility. The company also has the AuTM, which is a vending machine in downtown Chicago where individuals can safely and securely purchase bars and coins at their convenience.

The company's employees are available to discuss the various benefits and drawbacks of individual products from 9am to 5pm on weekdays, and can guide buyers through the investment process, including determining their financial goals, selecting which products will best lead them toward fulfillment of these goals, and securing their investment to ensure future returns. Ausecure's website includes up-to-date information about the precious metals market, to assist their customers in making the best choice in the current market environment.

Visit the website for Ausecure, LLC to learn more about the benefits of investing in precious metals, read about the company's history and mission statement, and shop for gold, silver, platinum, and palladium bars and coins to diversify any investment portfolio.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ausecure, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ausecure, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ausecure, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 31, 2013 Business started: 06/18/2010 in DE Business started locally: 06/18/2010 Business incorporated 01/13/2013 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim O'Gara, EVP of Sales Mr. Hadi Saeid, President
Contact Information
Principal: Mr. Jim O'Gara, EVP of Sales
Business Category

Gold, Silver & Platinum Dealers Investment Securities Coins,Stamps & Precious Metals Dealer Bullion Coin Dealers Safes & Vaults Jewelry Stores (NAICS: 448310)

Customer Review Rating plus BBB Rating Summary

Ausecure, LLC has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.