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BBB Business Review

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BBB Accredited Business since

Raise Marketplace Inc

Phone: (888) 578-8422 Fax: (312) 929-4666 11 E Madison St Fl 4, Chicago, IL 60602 http://www.raise.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Raise Marketplace Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Raise Marketplace Inc include:

  • 275 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 275 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

275 complaints closed with BBB in last 3 years | 220 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 16
Delivery Issues 13
Guarantee/Warranty Issues 43
Problems with Product/Service 184
Total Closed Complaints 275

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Raise Marketplace Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 36
Total Customer Reviews 36

Additional Information

BBB file opened: April 29, 2011 Business started: 05/04/2010 Business started locally: 05/04/2010 Business incorporated 02/04/2013 in DE
Type of Entity

Corporation

Business Management
Mr. George Bousis, President Mr. Eugene Miller, Member Services Manager Ms. Allison Hartje, Social Media Member Services Agent Ms. Erin Robertson, Community Engagement Specialist
Contact Information
Principal: Mr. George Bousis, President
Principal: Mr. Eugene Miller, Member Services Manager
Customer Contact: Ms. Erin Robertson, Community Engagement Specialist
Business Category

Gift Certificates/Cards Online Retailer All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Refund and Exchange Policy
For 100 days from the date of purchase, the Raise Guarantee covers:
Gift cards that are not active
Gift cards with an inaccurate balance
Gift cards received as a different brand than ordered
Gift cards not received within 30 days from the date of purchase

The Raise Guarantee does NOT cover:
Requests received outside of 100 days
Buyer’s remorse or change of mind
Misinterpretation of gift card delivery method or timing of delivery
Misinterpretation of how a particular gift card is redeemed
Neglecting to apply a promotional code before a purchase
Cards lost or misplaced by the buyer
Gift cards that are resold on any platform other than Raise
Gift cards that are no longer honored when a retailer goes out of business or files for bankruptcy

Customer Review Rating plus BBB Rating Summary

Raise Marketplace Inc has received 2.78 out of 5 stars based on 36 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.