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Find a Location

Alton Industries Ltd. Group has 1 locations, listed below.

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    Business ProfileforAlton Industries Ltd. Group

    Air Compressors

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    1031 N Raddant Rd, Batavia, IL 60510-4215
    BBB File Opened:
    5/22/2007
    Years in Business:
    16
    Business Started:
    5/22/2007
    Business Started Locally:
    5/22/2007
    Type of Entity:
    Corporation
    Number of Employees:
    7
    Alternate Business Name
    • Alton Industries Group LTD
    Business Management
    • David Lu, President
    Contact Information

    Principal

    • David Lu, President

    Customer Contact

    • Miss Yesenia Rojas
    Additional Contact Information

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My husband received a Husky 4.5 Gallon Silent Air Compressor as a Christmas gift in December 2021. We know that the air compressor was purchased at a ********** Store. I contacted ********** by phone yesterday, 05/22/2023 to inquire on how to get the air compressor exchanged in the store and was told that I had to contact the manufacture of the product which is Alton Industry. I contacted Alton Industry and left a voicemail and also sent them an email about the air compressor not working correctly. It makes a humming sound when plugged in and will not build up pressure in the tanks. I received an email response back from **************** with ********************** Industry and was told the air compressor is out of warranty in August 2021 and would need to buy replacement parts. How is that possible to be out of warranty if it wasn't purchased and received as a gift until December 2021? We are just seeking an exchange of the item at our local **********. The warranty should start at the time of purchase which was December 2021 and the item carries a 3 year warranty so by my math the warranty would be good until December ****. I have attached a copy of the Husky Air Compressor Warranty which shows it is a 3 year warranty and an image I pulled right off of the ********** website that explains to bring it in an they will exchange the item if it ever fails. This has never been an issue in the past with items purchased from **********, They normally will do an exchange as long as they have the same item in stock. Please help me in getting this item exchanged.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gail P.

    1 star

    11/04/2021

    Run from this company. I waited 8 months for insert bags for my wet/dry vac which never were shipped. After numerous calls, I received a check $4.00 less than the amount I paid. Their 1.88/5 stars is generous... 0/5 is my rating but their system did not have that option.

    Local BBB

    BBB of Chicago & Northern Illinois

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