BBB Business Review

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This business is not BBB accredited.

IKEA Illinois LLC

Phone: (888) 888-4532 Fax: (847) 969-9244 View Additional Phone Numbers 1800 McConnor Pkwy, Schaumburg, IL 60173

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for IKEA Illinois LLC include:

  • 34 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

Factors that raised the rating for IKEA Illinois LLC include:

  • Length of time business has been operating
  • Response to 34 complaint(s) filed against business

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 8
Problems with Product/Service 24
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

1 Customer Review on IKEA Illinois LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 12, 1999 Business started: 11/18/1998 Business started locally: 11/18/1998 Business incorporated 09/22/1999 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Erickson, Customer Relations Manager
Contact Information
Principal: Mr. Robert Erickson, Customer Relations Manager
Number of Employees


Business Category

General Merchandise - Retail Home Accessories Cabinet Hardware Housewares - Retail Kitchen Accessories Lamps & Lamp Shades - Retail Plants - Retail Lights Bulbs & Tubes Shelving Mattress & Bedding Stores Appliances - Major - Dealers Bathroom Accessories Bedding Cabinets Countertops Furniture - Childrens Furniture - Retail All Other General Merchandise Stores (NAICS: 452990)

Products & Services

This company offers retail-quality furniture to bed linens.

Customer Review Rating plus BBB Rating Summary

IKEA Illinois LLC has received 1.22 out of 5 stars based on 1 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.