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BBB Business Review

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BBB Accredited Business since

R & S Garage Door Service, Inc.

Additional Locations

Phone: (630) 357-5261 View Additional Phone Numbers 2747 Springdale Cir, Naperville, IL 60564 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


R & S Garage Door Service, Inc. is a garage door repair company which provides garage door repair and maintenance service for commercial and residential customers. This company serves the western suburbs of Chicago, including Lisle, Woodridge, Bolingbrook, Aurora, Montgomery, Oswego, North Aurora, Batavia, Sugar Grove, Warrenville, Winfield, Plainfield, Romeoville, Lockport, Lisle, Downers Grove, Westmont, Hinsdale, Wheaton, West Chicago, Geneva, Glen Ellyn, Lombard, Oak Brook, Oakbrook Terrace, Lombard, Yorkville, Burr Ridge, Darien, Lemont, Homer Glen, Crest Hill, Fairmont, Countryside, Hodgkins, and Willow Springs. Services available from this company include garage door installation, broken spring repair, garage door opener installation and repair, keyless entry installation, garage roller repair, and commercial garage door installation and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that R & S Garage Door Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for R & S Garage Door Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on R & S Garage Door Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2008 Business started: 06/28/1999 Business started locally: 06/28/1999 Business incorporated 06/28/1999 in IL
Type of Entity


Business Management
Mr. Ralph Jonaitis, Owner Mr. Russ Jonaitis, Owner
Contact Information
Principal: Mr. Ralph Jonaitis, Owner
Principal: Mr. Russ Jonaitis, Owner
Business Category

Garage Door Repair Overhead Garage Doors Parking Stations & Garages - Equipment & Supplies Garage Doors & Openers Finish Carpentry Contractors (NAICS: 238350)

Alternate Business Names
R & S Garage Door R & S Garage Door Service

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.