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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Doors in Motion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Doors in Motion include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Ola Ezat, Vice President Ms. Alaa Fahmy, Operations Manager Mr. Walter Martin, General Manager
Garage Door Repair Door Closers & Checks - Repairing Doors - Repair Garage Builders Overhead Garage Doors Door & Gate Operating Devices Door Closers & Checks Door Frames Doors Doors - Patio Doors - Installation Garage Doors & Openers Finish Carpentry Contractors (NAICS: 238350)
Alternate Business NamesTotal Solution at Once Inc.
509 W Golf Rd
Arlington Heights, IL 60005 (847) 952-9815 (847) 952-9811 (847) 952-9817 (847) 952-9820 (630) 379-0264 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (847) 952-9815(Phone)
- (847) 952-9817(Phone)
- (847) 952-9820(Phone)
- (630) 379-0264(Phone)
- (630) 268-8811(Phone)
- (630) 752-0555(Phone)
- (630) 778-3333(Phone)
- (630) 823-2998(Phone)
- (630) 968-3333(Phone)
- (708) 460-3333(Phone)
- (708) 599-6333(Phone)
- (847) 222-0060(Phone)
- (847) 222-0066(Phone)
- (847) 222-0400(Phone)
- (847) 222-0800(Phone)
- (847) 222-9062(Phone)
- (847) 222-9100(Phone)
- (847) 222-9400(Phone)
- (847) 253-6109(Phone)
- (847) 253-6199(Phone)
- (847) 277-0850(Phone)
- (847) 277-1477(Phone)
- (847) 277-9775(Phone)
- (847) 279-8747(Phone)
- (847) 279-8767(Phone)
- (847) 298-2900(Phone)
- (847) 307-0992(Phone)
- (847) 329-9332(Phone)
- (847) 412-0433(Phone)
- (847) 413-0700(Phone)
- (847) 549-7700(Phone)
- (847) 572-0120(Phone)
- (847) 577-0500(Phone)
- (847) 620-1998(Phone)
- (847) 692-3889(Phone)
- (847) 709-2332(Phone)
- (847) 735-9100(Phone)
- (847) 776-0295(Phone)
- (847) 776-1278(Phone)
- (847) 776-5462(Phone)
- (847) 776-5484(Phone)
- (847) 776-6514(Phone)
- (847) 832-9344(Phone)
- (847) 925-1601(Phone)
- (847) 925-1603(Phone)
- (847) 925-1607(Phone)
- (847) 995-8610(Phone)
- (847) 995-8611(Phone)
- (847) 995-8612(Phone)
- (815) 398-3500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I called around to get quotes for replacement of a broken spring for a 2 car garage wooden door. Doors in motion told me $135 so I took it and made an appointment. The lady said she would give me a deal if I bought 2. I said NO if the other one breaks it is my problem. She said fine. The installation man came and tried to talk me into a new door. I said NO just replace the broken spring. I went into the house about 40 minutes later I saw him in his truck so I went out and gave him a check for $135. He said no he put in two springs because the tensions was to much for him. I was not asked or told of the switch. I paid the extra $50 because i had the product. I called and told them and they said ohhh we will talk to him. I am still out $50 which was for something else that was needed. I am working two jobs at minimum wage and can't afford to have people spending the little amount I have. This is definitely a case of Bait And Switch in the worst way. He also took the old springs which normally the contractors leave your old parts. I could have turned them in for cash/scrap if nothing else
Desired Settlement: I don't know what I would want.....my $50 dollars and the money to come from the worker not the business. He was the one that made the mistake and will not learn if all they do is talk to him....in one ear and out the other will not stop this practice
Business Response: Initial Business Response /* (1000, 8, 2014/06/20) */ Contact Name and Title: ****** ****** Manager Contact Phone: XXX-XXX-XXXX Contact Email: ****@doorsinmotion.com Our goal is to keep the customer happy and to do the best professional job. The tech that had done the job mentioned that he told her that the other spring could not be wounded any tighter and it was not safe and she said ok he took that as approval to change the other spring because if you do them on the same day you get the best price, there was no such thing as bait and switch i would say miss communication but she does have the new product and the full warranty. Initial Consumer Rebuttal /* (3000, 10, 2014/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never agreed to anything I told him to replace the broken spring. When I called the company the lady that answered said she agreed that he should have said something. Now all of a sudden he told me. I'm sorry but I don't spend money I don't have and I told them on the phone. I wanted one spring replaced and I would take my chance with the other spring. It was my decision not theirs. and where are the springs he took off? Yes it is bait and switch when we agree to one thing and they up it to their benefit even though I said no. I kind of thought this would go no where....but I I'll be sure to let the people I know what happened and also how the BBB handled this. Final Business Response /* (4000, 21, 2014/08/15) */ Case # XXXXXXXX 1 message ****@doorsinmotion.com <****@doorsinmotion.com> Fri, Aug 15, 2014 at 12:51 PM To: *******@chicago.bbb.org We at Doors In Motion aim to please i hope we have done all that is asked of us to keep our customers happy, for this case we conclude by returning the old springs back to the customer which were left by the garage as instructed. If any questions please call ****** or ** at XXX-XXX-XXXX Thanks Final Consumer Response /* (4200, 16, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with anything said., but it doesn't seem to matter what I say or want. It's my word against theirs. I didn't get what I wanted...it cost me more than I had and I will never use them again so the warranty does me no good. Yes they can bring the springs back and leave them next to my garage