This business is not BBB accredited.

Walter E. Smithe Furn-Lincolnshire

Phone: (847) 821-7525 675 N. Milwaukee Ave., Lincolnshire, IL 60069

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Walter E. Smithe Furn-Lincolnshire include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Walter E. Smithe Furn-Lincolnshire
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2005 Business started: 07/01/1945 Business started locally: 07/01/1945
Business Management
Mr. Mark Smithe, Owner
Contact Information
Principal: Mr. Mark Smithe, Owner
Number of Employees


Business Category

Furniture - Retail House Furnishings & Services Furniture Repair & Refinish Interior Decorators & Designers Upholsterers Furniture Designers & Custom Builders Furniture Stores (NAICS: 442110)

Additional Locations


    675 N. Milwaukee Ave.

    Lincolnshire, IL 60069 (847) 821-7525


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/17/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 9/1/14 I purchased a special order sectional, in leather from Walter E. Smithe. The sample sofa was comfortable and fit my frame and the dimensions were compatible with my space. When the sectional arrived the dimensions were not the same as the sample. Upon review from the store it was found out that the manufacturer uses different measurements(larger) on leather than on fabric sofas. I can not sit in this sectional and the dimensions are too big for the space. In addition WES sent two incorrect pieces (chaise units)with attached hardware and raw finishings,

Desired Settlement: I want my deposit back ( $2803.06) and to be released from the contract.

Business Response: Initial Business Response /* (1000, 5, 2014/11/15) */ We have resolved this client issue to her satisfaction by generously offering to cover the price difference on the sectional; client had originally chosen for exchange or Smithe will pay $1500 toward Smithecraft Horizon sectional.

2/11/2013 Guarantee/Warranty Issues