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BBB Business Review

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BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Roomplace meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Roomplace include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 282 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

282 complaints closed with BBB in last 3 years | 93 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 8
Delivery Issues 20
Guarantee/Warranty Issues 67
Problems with Product/Service 178
Total Closed Complaints 282

Customer Reviews Summary Read customer reviews

15 Customer Reviews on The Roomplace
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 15

Additional Information

BBB file opened: April 13, 1990 Business started: 04/01/1912 in IL Business started locally: 04/01/1912
Type of Entity

Corporation

Business Management
Ms. Jasmine Sakic, Vice President of Customer Care Center Mr. Paul Adams, CEO Ms. Cara Wallace, Vice President of Marketing
Contact Information
Principal: Ms. Jasmine Sakic, Vice President of Customer Care Center
Business Category

Furniture - Retail Home Accessories House Furnishings & Services Lamps & Lamp Shades - Retail Lighting Fixtures - Retail Mattresses Mirrors Pillows Interior Decorators & Designers Internet Shopping Table Suppliers Interior Finishing Retail Stores Bedding Beds - Retail Cabinets Carpet & Rug Dealers - New Furniture - Childrens Furniture Stores (NAICS: 442110)

Alternate Business Names
Roomplace TRP Acquisition Inc.

Customer Review Rating plus BBB Rating Summary

The Roomplace has received 3.68 out of 5 stars based on 15 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.