This business is not BBB accredited.

Sofa Solutions

Additional Locations

Phone: (630) 548-5540 Fax: (630) 548-5541 586 South Route 59, Naperville, IL 60540


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sofa Solutions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sofa Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 19, 2002 Business incorporated 12/17/1996 in IL
Type of Entity

Corporation

Business Management
Mr. Ronald Bartkowski, President
Contact Information
Principal: Mr. Ronald Bartkowski, President
Business Category

Furniture - Retail Upholstery Fabrics - Retail Upholsterers Chairs - Wholesale & Manufacturers Furniture Stores (NAICS: 442110)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1772 S. Randall Rd

    Geneva, IL 60134

  • THIS LOCATION IS NOT BBB ACCREDITED

    586 South Route 59

    Naperville, IL 60540

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought a customized sectional from Sofa Solutions, about 5 months ago. After the 3 month waiting period, which is fine, we received the sectional and the delivery people and my wife (who was there at the time) saw that one piece was not level. After contacting the store about the issue we were told to take pictures and email them to the store. After we emailed pictures and did everything the store asked us to do, they informed us that there was a miscommunication and to do it again. After doing it again, they referred us to a person who seemed to be from the manufacturer, but they did not respond to any correspondance. After calling numerous times and emailing them we have yet to get one call back or an email. It seems to me they are dodging us and will not help us with a couch that is defective. Finally went in to figure what's going on and finally reached the salesperson/owner. He told us he would send a technician to our home to fix the issue or see what the issue was. After the technician came to our home he told us the couch was defective and would tell the owner. That was more than a week ago, and after multiple calls and a couple emails I have once again not heard from anyone.

Desired Settlement: Since the couch is defective I would request that we get a new one. I'm not asking for a whole sectional, but just the piece that looks to be warped or something.