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Modern Furniture Decor

Additional Locations

Phone: (866) 586-9990 830 W Il Route 22, Lake Zurich, IL 60047

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Modern Furniture Decor include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Modern Furniture Decor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 2010 Business started: 11/01/2006 Business started locally: 11/01/2006
Business Management
Ms. Kerry Weiner
Contact Information
Principal: Ms. Kerry Weiner
Business Category

Furniture - Retail Furniture Stores (NAICS: 442110)

Additional Locations


    34 W Grand Ave Ste 202-203

    Fox Lake, IL 60020 (866) 586-9990


    830 W Il Route 22

    Lake Zurich, IL 60047


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/14/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a large wall mirror *********************************************** The mirror was hung by professional mirror installers. That night, approximately 12 hours later, the mirror cracked at the corners. These were pressure points within the mirror where panes were under pressure in the frame. Modern furniture sent a replacement mirror a few weeks later. Exactly the same cracking occurred with the second mirror. The cracked area of the mirrors drops small glass shards on the floor. I have had two huge, broken mirrors, shedding glass shards in my small apartment for a year and a half. I need to dispose of these and need this matter settled.The mirrors were faulty to have both cracked within a few hours of being hung on the wall.I have contacted the mirror manufacturers by telephone. They agree that the mirror is faulty and have also contacted Modern Furniture to help to push for a refund on my behalf. Modern furniture decor refuse to communicate with me over this issue. They even pretend that their customer service representative is not in the office for months on end to avoid discussing this matter with me! ***************************************************************************

Desired Settlement: DesiredSettlementID: Refund $900 refund of the cost of the mirror.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Modern Furniture Decor
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)