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Modern Furniture Decor

Find a Location

(866) 586-9990830 W Il Route 22, Lake ZurichIL 60047-2560 Send email to Modern Furniture Decorhttp://www.modernfurnituredecor.com

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BBB Accreditation

Modern Furniture Decor is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Modern Furniture Decor's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Modern Furniture Decor's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Modern Furniture Decor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
04/19/2013Delivery Issues
05/15/2012Problems with Product / Service
03/14/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a large wall mirror *********************************************** The mirror was hung by professional mirror installers. That night, approximately 12 hours later, the mirror cracked at the corners. These were pressure points within the mirror where panes were under pressure in the frame. Modern furniture sent a replacement mirror a few weeks later. Exactly the same cracking occurred with the second mirror. The cracked area of the mirrors drops small glass shards on the floor. I have had two huge, broken mirrors, shedding glass shards in my small apartment for a year and a half. I need to dispose of these and need this matter settled.The mirrors were faulty to have both cracked within a few hours of being hung on the wall.I have contacted the mirror manufacturers by telephone. They agree that the mirror is faulty and have also contacted Modern Furniture to help to push for a refund on my behalf. Modern furniture decor refuse to communicate with me over this issue. They even pretend that their customer service representative is not in the office for months on end to avoid discussing this matter with me!
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Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Furniture - Retail

Additional Information

top
BBB file opened: 04/01/2010Business started: 11/01/2006
Contact Information
Principal: Ms. Kerry Weiner
Business Category

Furniture - Retail

Industry Tips
Refunds and Exchanges

Map & Directions

Map & Directions

Address for Modern Furniture Decor

830 W Il Route 22

Lake Zurich, IL 60047-2560

To | From

LocationsX

2 Locations

  • 34 W Grand Ave Ste 202-203 

    Fox Lake, IL 60020-1224(866) 586-9990

  • 830 W Il Route 22 

    Lake Zurich, IL 60047-2560

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Modern Furniture Decor is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Furniture - Retail

Refunds and Exchanges
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.