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BBB Business Review

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BBB Accredited Business since

LuxeDecor, Inc

Phone: (888) 733-3201 980 N Michigan Ave Ste 1277, Chicago, IL 60611

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LuxeDecor is an online furniture retailer specializing in high-end furniture and home accessories. Located in Chicago, IL, this company serves the entire Chicagoland area, including Barrington, Schaumburg, Lake Forest, Des Plaines, Highland Park, Lake Forest, Arlington Heights, Deerfield, Evanston, Skokie, and Rolling Meadows. The company also ships their products throughout the contiguous United States and also internationally.

This company offers a variety of furniture and home décor accessories via online shopping, including rugs, bedroom, trunks and chests, lighting, dining sets, seating, mirrors, bar stools, pool tables, curios and cabinets, office chairs, desks, drawer sets, entertainment stands, coffee tables, outdoor furniture, and more. Brands which this company carries includes Aquarius, Aspen Home, Bellini, Classic Leather, Eastern Accents, FIM, Fine Art Lamps, Forever Patio, Lexington, Noble House, South Sea Rattan, Tommy Bahama, Whitecraft, Winston, and Woodard. The company's furniture comes in a variety of styles, from classic and traditional to modern and contemporary, to match any luxury home's décor.

Shipping is free on orders of $500 or more throughout the contiguous United States. Shoppers can also choose white glove shipping, which includes front-door shipping, room placement, and package removal in various options depending on the selection of the customer. LuxeDecor also offers a 30-day return policy on the majority of their items to ensure customer satisfaction.

Visit the website for LuxeDecor to learn more about their price matching and free shipping offers, request a quote on a selection of merchandise, and view their inventory of high-end furniture and home accents.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LuxeDecor, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LuxeDecor, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

7 Customer Reviews on LuxeDecor, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: August 16, 2013 Business started: 10/01/2008 Business started locally: 10/01/2008 Business incorporated 06/12/2013 in IL
Type of Entity


Business Management
Mr. Yury Rachitsky, Owner
Contact Information
Principal: Mr. Yury Rachitsky, Owner
Number of Employees


Business Category

Furniture - Retail Furniture Stores (NAICS: 442110)

Customer Review Rating plus BBB Rating Summary

LuxeDecor, Inc has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.