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BBB Accredited Business since

Gustafson's Furniture & Mattress

Additional Locations

Phone: (815) 636-8608 Fax: (815) 636-8687 808 W Riverside Blvd  North Towne Mall, Rockford, IL 61103 View Additional Email Addresses View Additional Web Addresses

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Gustafson's Furniture and Mattress is a retail store specializing in furniture for residential and commercial customers.  Products available from this company include sofas, tables, chairs, loveseats, chaises, chests and dressers, cabinets, fireplaces, settees, benches, power lift chairs, bedding, cabinets, mirrors, lighting, rugs, mattresses, and power beds.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gustafson's Furniture & Mattress meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gustafson's Furniture & Mattress
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 1991 Business started: 02/14/1928 in IL Business started locally: 01/01/1928
Type of Entity


Business Management
Mr. David Gustafson, Marketing Director/Owner Mr. Dale Gustafson, President
Contact Information
Principal: Mr. David Gustafson, Marketing Director/Owner
Business Category

Furniture - Retail Lamps & Lamp Shades - Retail Linens - Retail Online Retailer Mattress & Bedding Stores Retail Stores Beds - Retail Fireplace Equipment - Retail Furniture Stores (NAICS: 442110)

Products & Services

Gustafson's Furniture & Mattress sells the following brand(s): Aireloom, Albany, Ashley, Aspen Home, Bassett, Bench master, Best Chair, Best Home Furnishings, Broyhill, Coaster, Daniel's Amish, England, Englander, Fashion Bed, Flexsteel, Forest Design, Global Views, HGTV Design Studio by Bassett, Hillsdale, Home Elegance, Homestretch, iComfort, IMAX, International Furniture Direct, iSeries, Kincaid, Lane, Legends, Leggett & Platt, Liberty Furniture, Mattress 1st, Pacific Coast Lighting, Powell, Pulaski, Serta, SertaPedic, Southern Motion, Surya Rugs, Tempur-Pedic, Ultra Comfort, Uttermost

Gustafson's Furniture & Mattress offers the following product(s): Accent Chairs, Accessories, Amish Furniture, Bed Frames, Bedroom Sets, Box Springs, Dining Chairs, Dining Tables, Furniture, Innerspring Mattress, Lamps, Linens, Mattress, Memory Foam Mattresses, Memory Foam Pillows, Mirrors, Pillows, Power Beds, Power Lift Chairs, Rugs, Sectionals, Sheets, Sofas

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 8:00 PM
S: 10:00 AM - 7:00 PM
Su: 10:00 AM - 5:00 PM
Method(s) of Payment
Wells Fargo Financing, Progressive Financing, Visa, Mastercard, American Express, Discover, cash or check. Furniture paid for by check will be held until payment clears.
Refund and Exchange Policy
Store return policy is as follows. All sales are final.  No refunds on sales or special orders. Returns or exchanges will be handled on a case by case basis. 
Alternate Business Names
Gustafson's Furniture & Mattress, Inc Gustafson's Furniture and Mattress

Additional Locations

  • 6651 E State St

    Rockford, IL 61108

  • 808 W Riverside Blvd
    North Towne Mall

    Rockford, IL 61103 (815) 636-8608


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/3/2016 Problems with Product/Service | Complaint Details Unavailable
10/30/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered a bedroom set from Gustafsons furniture. What I received was the wrong set in addition to not receiving the bed itself. The sales lady argued with me over the phone that she ordered what I asked for. She later called back and confirmed that she made a mistake and ordered from the wrong catalog.

Desired Settlement: I am seeking a full refund on the amount of $2608.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Gustafson's Furniture & Mattress
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)