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BBB Accredited Business sinceAdditional Locations
Phone: (815) 636-8608 Fax: (815) 636-8687 808 W Riverside Blvd North Towne Mall, Rockford, IL 61103 View Additional Email Addresses View Additional Web Addresses
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Gustafson's Furniture and Mattress is a retail store specializing in furniture for residential and commercial customers. Products available from this company include sofas, tables, chairs, loveseats, chaises, chests and dressers, cabinets, fireplaces, settees, benches, power lift chairs, bedding, cabinets, mirrors, lighting, rugs, mattresses, and power beds.
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A BBB Accredited Business since
BBB has determined that Gustafson's Furniture & Mattress meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Gustafson, Marketing Director/Owner Mr. Dale Gustafson, President
Furniture - Retail Lamps & Lamp Shades - Retail Linens - Retail Online Retailer Mattress & Bedding Stores Retail Stores Beds - Retail Fireplace Equipment - Retail Furniture Stores (NAICS: 442110)
Products & Services
Gustafson's Furniture & Mattress sells the following brand(s): Aireloom, Albany, Ashley, Aspen Home, Bassett, Bench master, Best Chair, Best Home Furnishings, Broyhill, Coaster, Daniel's Amish, England, Englander, Fashion Bed, Flexsteel, Forest Design, Global Views, HGTV Design Studio by Bassett, Hillsdale, Home Elegance, Homestretch, iComfort, IMAX, International Furniture Direct, iSeries, Kincaid, Lane, Legends, Leggett & Platt, Liberty Furniture, Mattress 1st, Pacific Coast Lighting, Powell, Pulaski, Serta, SertaPedic, Southern Motion, Surya Rugs, Tempur-Pedic, Ultra Comfort, Uttermost
Gustafson's Furniture & Mattress offers the following product(s): Accent Chairs, Accessories, Amish Furniture, Bed Frames, Bedroom Sets, Box Springs, Dining Chairs, Dining Tables, Furniture, Innerspring Mattress, Lamps, Linens, Mattress, Memory Foam Mattresses, Memory Foam Pillows, Mirrors, Pillows, Power Beds, Power Lift Chairs, Rugs, Sectionals, Sheets, Sofas
Hours of Operation
|M||:||10:00 AM - 7:00 PM|
|T||:||10:00 AM - 7:00 PM|
|W||:||10:00 AM - 7:00 PM|
|Th||:||10:00 AM - 7:00 PM|
|F||:||10:00 AM - 8:00 PM|
|S||:||10:00 AM - 7:00 PM|
|Su||:||10:00 AM - 5:00 PM|
Method(s) of PaymentWells Fargo Financing, Progressive Financing, Visa, Mastercard, American Express, Discover, cash or check. Furniture paid for by check will be held until payment clears.
Refund and Exchange PolicyStore return policy is as follows. All sales are final. No refunds on sales or special orders. Returns or exchanges will be handled on a case by case basis.
Alternate Business NamesGustafson's Furniture & Mattress, Inc Gustafson's Furniture and Mattress
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- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/3/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a bedroom set from Gustafsons furniture. What I received was the wrong set in addition to not receiving the bed itself. The sales lady argued with me over the phone that she ordered what I asked for. She later called back and confirmed that she made a mistake and ordered from the wrong catalog.
Desired Settlement: I am seeking a full refund on the amount of $2608.