Click for BBB Rating on Furniture Row Outlet

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Furniture Row Outlet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Furniture Row Outlet. BBB of Denver / Boulder Colorado has the full report as that BBB handles all complaints for Furniture Row Outlet.

Additional Information

BBB file opened: March 21, 2005 Business started: 02/01/1972 Business started locally: 02/01/1972
Business Management
Mr. Woody Boyd, COO Michael Baum, Manager BBB of Denver/ Boulder Colorado Gary Maes, Manager Mr. Bill Oechsler, CMO
Contact Information
Principal: Mr. Woody Boyd, COO
Number of Employees


Business Category

Furniture - Retail Furniture Stores (NAICS: 442110)

Alternate Business Names
Bedroom Expressions Bedroom Expressions Denver Mattress Co Furniture Row Oak Express

Additional Locations


    5505 E State St

    Rockford, IL 61108


    5505 E State St # 3

    Rockford, IL 61108


    5505 E. State St.

    Rockford, IL 61108 (815) 315-4382 (815) 398-0611 (815) 484-0087 (815) 484-0100 (866) 372-4642

  • Retail Services Dept 7680

    Carol Stream, IL 60116


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.