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Phone: (847) 797-8585 Fax: (847) 797-8583 View Additional Phone Numbers 955 E Rand Rd, Arlington Heights, IL 60004
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Classic Oak Designs, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Classic Oak Designs, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Robert Sturgis, Owner Branch Manager
Furniture - Retail Home Accessories Home Centers Home Theater House Furnishings & Services Lamps & Lamp Shades - Retail Mattresses Interior Decorators & Designers Internet Shopping Table Suppliers Chairs - Wholesale & Manufacturers Office Furniture & Equipment Mattress & Bedding Stores Furniture Designers & Custom Builders Beds - Retail Cabinets Furniture - Childrens Furniture Stores (NAICS: 442110)
Alternate Business NamesClassic Oak Design-Arlington Hts.
THIS LOCATION IS NOT BBB ACCREDITED
955 E Rand Rd
Arlington Heights, IL 60004 (847) 250-0011 Directions
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Additional Phone Numbers
- (847) 342-8900(Phone)
- (847) 250-0011(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I purchased an oak footboard bench on 1/11/14. After months of delays and back and forth with the store, it was finally delivered the first weekend in June. When the bench came, we discovered the lid would not remain open because there was only one bracket. I called the store and was told that their wood repair man would call to make an appointment to come and look at the bench. He came, said there was a design flaw because it should have had two brackets to hold it open. He tried several methods of correcting the lid. In the process he bent one of the hinges. Because he had to fill holes left from changing the bracket, he sprayed a substance and told us to kid the lid open for several hours. Later, when I tried to close the lid, I found that it would not close with clearance from the side of the bench. The lid scraped on one side and would ruin the wood if trying to force it closed. I called the store manager who told me that he would have the repair man get in touch. I also left a message for the repair man on his cell. I have not heard from the store manger nor the repair man despite repeated calls to both. I am left with an expensive piece of furniture which cannot be used because I can not open and close it.
Desired Settlement: I want the bench replaced with one that works correctly so I can keep the lid open when trying to store things and it should open and close properly. I do NOT want to wait another 6 months for the piece.
|4/3/2014||Problems with Product/Service|