BBB Logo

Better Business Bureau ®
Start With Trust®
In Chicago and Northern Illinois

BBB Business Review

This Business is not BBB Accredited

Chiasso

Phone: (877) 244-2776Fax: (312) 932-20011440 N Dayton St Ste 307, ChicagoIL 60642-7032 Send email to Chiassohttp://www.chiasso.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Chiasso is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Chiasso's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Chiasso's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
03/23/2012Problems with Product / Service
10/15/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to honor refund, exchange or credit policies

Complaint: I purchased gift cards from Chiasso via an on-line catalog on 11/28/12 for $225. I recently attempted to to log onto their website *************** and call the direct number at X-XXX-XXX-XXXX to utilize the gift cards, and I discovered that the business entity no longer exists.

The new entity that has taken over the domain of their website, ************* suggested that I call my bank/credit card to dispute the charges, which I attempted to do, however the credit card company will not dispute charges made over 60 days prior to the request.

From the time I purchased the gift cards in 11/12 until 3/18/13, I received weekly or biweekly emails from the company advertising products and sales, however none of the emails disclosed that the company was going out-of-business. If this was disclosed, I would have used the gift cards prior to the company's closure.

Due to the fact that the new company, *********, will not honor the exact value of the gift card, but will only give a negotiated discount to former Chiasso customers on a case-by-case basis, as well as the fact that Chiasso has shown deceptive and poor business practices, I would like a refund for the money paid for the gift cards.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Furniture - Retail, Internet Shopping, Mail Order & Catalog Shopping, Kitchen Accessories, Carpet & Rug Dealers - New, Bedding

Additional Information

top
BBB file opened: 08/12/2005Business started: 01/01/1985
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Chris Segal (President)
Business Category

Furniture - Retail, Internet Shopping, Mail Order & Catalog Shopping, Kitchen Accessories, Carpet & Rug Dealers - New, Bedding

Alternate Business Names
Chiasso Acquisition, LLC
Industry Tips
Contracts
Refunds and Exchanges
Holiday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams

Map & Directions

Map & Directions

Address for Chiasso

1440 N Dayton St Ste 307

Chicago, IL 60642-7032

To | From

LocationsX

1 Locations

  • 1440 N Dayton St Ste 307 

    Chicago, IL 60642-7032(877) 244-2776

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Chiasso is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.