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Chiasso

Phone: (877) 244-2776 Fax: (312) 932-2001 1440 N Dayton St Ste 307, Chicago, IL 60642 http://www.chiasso.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Chiasso include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Chiasso include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chiasso
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 12, 2005 Business started: 01/01/1985 Business started locally: 01/01/1985
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris Segal, President
Contact Information
Principal: Mr. Chris Segal, President
Business Category

Furniture - Retail Kitchen Accessories Mail Order & Catalog Shopping Internet Shopping Bedding Carpet & Rug Dealers - New Furniture Stores (NAICS: 442110)

Alternate Business Names
Chiasso Acquisition, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1440 N Dayton St Ste 307

    Chicago, IL 60642 (877) 244-2776

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased gift cards from Chiasso via an on-line catalog on 11/28/12 for $225. I recently attempted to to log onto their website *************** and call the direct number at X-XXX-XXX-XXXX to utilize the gift cards, and I discovered that the business entity no longer exists. The new entity that has taken over the domain of their website, ************* suggested that I call my bank/credit card to dispute the charges, which I attempted to do, however the credit card company will not dispute charges made over 60 days prior to the request. From the time I purchased the gift cards in 11/12 until 3/18/13, I received weekly or biweekly emails from the company advertising products and sales, however none of the emails disclosed that the company was going out-of-business. If this was disclosed, I would have used the gift cards prior to the company's closure. Due to the fact that the new company, *********, will not honor the exact value of the gift card, but will only give a negotiated discount to former Chiasso customers on a case-by-case basis, as well as the fact that Chiasso has shown deceptive and poor business practices, I would like a refund for the money paid for the gift cards.

Desired Settlement: I would like a refund of the money that I paid for the gift cards.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Chiasso
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)