Business ProfileforAshley Furniture HomeStore Rockledge

I purchased a new loveseat and accent chair from Ashley Furniture **** Market place, ******** ** on 1/5/24. The furniture was delivered to my home on 1/12/24. The next day I noticed a front grommet on the corner of loveseat was not on correctly, instead of on front end flat, it was placed on corner and sticking out. I went into store to state complaint and they said they would start a claim to the Ashley warranty department to see if fixable. The Ashley technician came today 1/25/24 to check out. He pulled grommet of corner and hammered on the front end where it should of been. This does not look like it should, placement, like other side. While he was here I showed him the arm of loveseat, which is not like other end. The padding or lack of on top of arm was missing/and bunched. The technician did say it was noticeable. I expressed how mad I was, that I bought NEW furniture and this loveseat should be replaced with same, but no defects. I stated ************************** did not do their job in inspecting this before delivery. So, he calls the Ashley customer service and talks to them and lets them know. They tell me he needs to try to fix it, under warranty. The technician said only way would be to take side off along with pulling up material to try to fix. I said NO, I will not accept this, I didnt pay for a new loveseat to get a defective one that you need to take apart. I want a replacement of same loveseat (that matches my accent chair) without defects! Ashley Furniture emails me saying I refused to have technician try to fix. As I am stating in complaint, I paid for brand new furniture and will not settle for anything but a replacement of same non-defective loveseat. No matter what anyone purchases New, and at this cost would settle for anything less.