BBB Accredited Business sinceAdditional Locations
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The Comfort Company, Inc. is an ecommerce business dedicated to the development and sale of meaningful sympathy, bereavement and memorial gifts.
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A BBB Accredited Business since
BBB has determined that The Comfort Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Comfort Company include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Customer Reviews Summary Read customer reviews
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Type of Entity
Business ManagementMs. Renee Wood, Owner
Funeral Related Services Gift Shops Internet Shopping Funeral Homes and Funeral Services (NAICS: 812210)
Products & Services
The Comfort Company sells the following brand(s): Banberry Designs, Enesco, Kayberry, Pavillion Gift, Roman, Inc., Stuller
The Comfort Company offers the following product(s): Cremation Jewelry, Memorial Benches, Memorial Frames, Memorial Garden Stones, Sympathy Gifts
Method(s) of PaymentVisa, MasterCard, Discover, American Express, Paypal
Refund and Exchange PolicyYour satisfaction is important to us and we want you to shop with confidence. We offer a 30-day, money back guarantee on most orders with the following exceptions:
Personalized gifts may not be returned unless they are damaged.
Memorial gift tree orders cannot be replaced or returned after 30 days.
Claims for missing or damaged products must be made within 30 days of the original order date.
To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns and you must pay for return shipping. Refunds will be issued to the orginal form of payment only. Store credit may also be requested.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. The Comfort Company is not responsible for items damaged or lost in transit.
Returns should be mailed to:
The Comfort Company
1144 East State Street, Suite # A214
Geneva, IL 60134
Products & Services
This company is an online retailer of sympathy, memorial and bereavement gifts. (People and Pets) Pet Headstones, Pet Memorabilia, Pet Gravestones, Pet funeral memorial markers.