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BBB Accredited Business since

The Comfort Company

Additional Locations

Phone: (888) 265-2822 Fax: (630) 845-1624 View Additional Phone Numbers 1144 E. State St.  #A214, Geneva, IL 60134

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The Comfort Company, Inc. is an ecommerce business dedicated to the development and sale of meaningful sympathy, bereavement and memorial gifts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Comfort Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Comfort Company include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Comfort Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 27, 2006 Business started: 11/01/2002 Business started locally: 11/01/2002
Type of Entity


Business Management
Ms. Renee Wood, Owner
Contact Information
Principal: Ms. Renee Wood, Owner
Business Category

Funeral Related Services Gift Shops Internet Shopping Funeral Homes and Funeral Services (NAICS: 812210)

Products & Services

The Comfort Company sells the following brand(s): Banberry Designs, Enesco, Kayberry, Pavillion Gift, Roman, Inc., Stuller

The Comfort Company offers the following product(s): Cremation Jewelry, Memorial Benches, Memorial Frames, Memorial Garden Stones, Sympathy Gifts

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Paypal
Refund and Exchange Policy
Your satisfaction is important to us and we want you to shop with confidence. We offer a 30-day, money back guarantee on most orders with the following exceptions:
Personalized gifts may not be returned unless they are damaged.
Memorial gift tree orders cannot be replaced or returned after 30 days.
Claims for missing or damaged products must be made within 30 days of the original order date.
To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns and you must pay for return shipping.  Refunds will be issued to the orginal form of payment only.  Store credit may also be requested. 
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. The Comfort Company is not responsible for items damaged or lost in transit.
Returns should be mailed to:
The Comfort Company
1144 East State Street, Suite # A214
Geneva, IL 60134
Products & Services

This company is an online retailer of sympathy, memorial and bereavement gifts. (People and Pets) Pet Headstones, Pet Memorabilia, Pet Gravestones, Pet funeral memorial markers.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.