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BBB Business Review

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BBB Accredited Business since

Colonial Funeral Home Inc.

Phone: (815) 385-0063 591 Ridgeview Dr, Mchenry, IL 60050

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Colonial Funeral Home & Crematory is a Chicago funeral home that performs visitations, memorials, and cremations. Located in McHenry, IL, Colonial Funeral Home & Crematory has been family owned and operated for over 132 years, and is a member of the National Funeral Directors Association and Illinois Funeral Directors Association. Their newest building opened in 2013 and includes two chapels, a crematory, a lobby, and a small lounge to accommodate a variety of memorial and visitation sizes.

This funeral home provides a suite of services for the deceased and their family, including the sale of caskets, urns, and burial vaults, and customized memorials with burial or cremation. Memorial objects such as prayer cards and personalized memorial DVDs are also available. Their on-site crematory is equipped with a cremation viewing area for those who would like to be present at cremation. Beyond burial services and products, they also have pre-funeral planning services, with funeral life insurance and burial trusts that allow for pre-payment of funeral expenses. These pre-planning services allow individuals to pay for the services and products they would like to be used at their memorial beforehand in order to avoid future price increases and assure peace of mind. Colonial Funeral Home & Crematory has Polish speakers to accommodate Chicagoland's Polish community, and is handicap accessible.

Visit the website for Colonial Funeral Home & Crematory to view the full list of services available, meet the staff and owners, learn more about funeral life insurance and burial trusts, and schedule a meeting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Colonial Funeral Home Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Colonial Funeral Home Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Colonial Funeral Home Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 02/01/1882 Business started locally: 02/01/1882 Business incorporated 12/30/1996 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Robert G. Mrachek, President/Owner Ms. Darlene Mrachek, Office Manager
Contact Information
Principal: Mr. Robert G. Mrachek, President/Owner
Business Category

Funeral Related Services Funeral Homes Insurance - Funeral Caskets Cremation Services Cremation Urns Embalmers Funeral Directors Funeral Homes and Funeral Services (NAICS: 812210)

Alternate Business Names
Colonial Funeral Home Crematory

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.