BBB Accredited Business since
Phone: (773) 846-6567 Fax: (773) 846-8265 7838 S Cottage Grove Ave, Chicago, IL 60619
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Leak & Sons Funeral Home is a funeral home serving the Black and African American community of Chicago. Located in Chicago, IL, this company serves the neighborhoods of Greater Grand Crossing, Avalon Park, Chatham, Jackson Park, Highlands, Burnside, Calumet Heights, South Shore, South Chicago, Washington Park, Gresham, Auburn Gresham, Englewood, and Washington Heights. The company was founded in 1933 and has a history intertwined with the civil rights, with its founder driving Martin Luther King Jr. to his famous speech at Soldier Park and leading the march to desegregate Chicago's Oakwood Cemetery along with the NAACP and several well-known ministers. This funeral home also provides charity to churches and members of the community and offers reduced-price and free funerals to ensure that all members of the community receive a dignified burial.
This funeral home provides traditional and personalized funeral services, with a large selection of caskets, urns, and clothing available for families. Their original location has a florist and printing service on-site to make the process of creating the ceremony easier for the family and to provide greater personalization, including making personalized DVDs and other memorial materials. The company has traditional livery service for funerals, including signature black and gold limousines and white livery depending on the choice of the family. 24-hour live answering service is available to answer any questions, and the company also provides pre-planning services to offer peace of mind and convenience.
Visit the website for Leak & Sons Funeral Home to learn more about the funeral home's history, read about their amenities and funerary services, and contact the company to discuss the services available from this funeral home.
A BBB Accredited Business since
BBB has determined that Leak & Sons Funeral Home-Chicago meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Leak & Sons Funeral Home-Chicago include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Spencer Leak Jr., Vice President Mr. Spencer Leak Sr., President
Number of Employees
Funeral Homes Caskets Cremation Services Cremation Urns Funeral Directors Funeral Related Services Funeral Homes and Funeral Services (NAICS: 812210)
7838 S Cottage Grove Ave
Chicago, IL 60619 (773) 846-6567 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Mr Leak & associates... offering 25,000 for doing what your administration did to my family is a slap in the face.... I guess the courts will make the final decision, but you need to be ashamed of yourself and your company... I have 4other siblings,,,you should have offered Everybody 25000, then this wouldnt had to go this far...what you did to my family,,,no amount of money can take place of...All i requested that you make right with each of**************** kids individually... give all five of us 25000$$ each and that should put an end to all the extra extreme nonsense....
Desired Settlement: 25,000$ for each one of my siblings all 5of us,,,plus our lawyer expense...
Business Response: Initial Business Response /* (1000, 5, 2015/04/20) */ Mr. *********, we understand that you have an Attorney representing you and your siblings. We have turned this matter over to our insurance company who will be working together with him to resolve your concerns. Thank you. ******* Leak, ***
|4/13/2015||Problems with Product/Service|
Read Complaint Details
Complaint: My grandmother, ******* ** ****, entered secured the services of Leaks & Sons funeral home to provide services for my uncle, her only son. We decided to use their services because it is conveniently located in the neighborhood that my family lived for many years and that location would accommodate guests who had limited means of transportation. The funeral home was to provide, among other services and preparations, a visitation/viewing of the body on the evening of January 9th, followed by funeral services, burial and repass on January 10th. The viewing, funeral and repass were to all be held at the location on 78th & Cottage Grove. The day before the funeral, my grandmother received a call from the funeral home requesting permission to move the repass to a local dining venue, ******* **** ****** in order to accommodate an error they made with reserving the space for two families. Rightfully upset by the call, my grandmother explicitly stated that she paid for the repass room at the funeral home on 78th street and that moving the location was neither acceptable or possible at such short notice. We presumed that was the end of the issue. As the funeral neared it's end, however, ******* Leak, *** asked to make an announcement. Without any prior warning to my grandmother or our family, Mr. **** announced to everyone that the repass would not be held there at the 78th street location, but rather it was being moved to the 184th street location. He casually left the room without any direct communication to my grandmother or family. Meanwhile, my aunt, who had already set up the food and table settings in the room, was being rudely rushed out and ordered to pack up. She was unaware that any changes had be made and that they were made without family consent. The staff was extremely confrontational and hostile. Appalled, angered, upset don't begin to capture the sentiments we felt. There was absolutely no respect or regard for the loss of our loved one or that sacred time to grieve. When I attempted to speak to Mr. Leak about the situation, he was very rude and dismissive. He did not allow me to express our position and refused to listen, seeming annoyed that I was even making an effort to speak to him. He gave 3 different versions and untruths of the same story to explain why he did what he did in the manner that he did it. As I attempted to restore the situation to its original state, he essentially stated that the situation would remain unchanged and we should move on. With inclement weather conditions, below zero temperatures and snow, Mr. Leak did not even care that many people lived in the neighborhood and did not have a means to make it more than 100 blocks to and from the new location. He did not offer additional vehicles to transport guests or make any concessions other than assistance transferring the food. Due to the unexpected and disruptive nature of the change in venue, we were unable to celebrate the life of my uncle with all of our friends and family. Many people could not make it to that remote location. Many people did not know of the change and waited at the funeral home for hours without being notified by staff that the re-pass was relocated. Though there is no monetary amount that can compensate for the emotional toll the incident caused for my family, funeral home did not provide the repass services/space as agreed upon and as such, should return those monies to my grandmother. They knew upon reserving the space there was a conflict, but proceeded anyway. This profit-maximizing tactic is insensitive and highly inappropriate, particularly when working with families mourning the death of a loved one. At the very least, the owe my grandmother the monies in the amount of the repass room as a courtesy.
Desired Settlement: Leaks & Sons did not provide the repass room as agreed upon and should refund my grandmother the cost of that room (approximately $400)
Business Response: Initial Business Response /* (1000, 5, 2015/01/24) */ To Ms. **** I would first like to say that I consider it an honor and a privilege to have served your family and I do not take it likely that you had some concerns. Yes, my father when making arrangements with your grandmother did overlook the fact that one of our directors had set another repast at the same time. My Dad is getting a little older and I have instructed our staff to pay a little more attention to the details when he makes arrangements. Many of our families only want to see him when making arrangements and at times it can get a little overwhelming for him. Once again I apologize. I'm not sure if you were involved in making the initial arrangements for your uncle. However, I would like for you to know that according to the contract that your grandmother signed, my father, did not charge her for the repast. He from the very beginning offered it to her for free. Additionally, he offered another $213.09 off of the bill, did not charge the 5% insurance fee for using insurance and he paid $1295.00 of our funds to Mt. **** ******** for your uncles burial. And as of this date we have not yet received payment from the insurance company. This was all done before there was any knowledge of the double booking of the repast room. My father has a heart of gold and would never intentionally do something to cause any family more grief than they are already suffering. He unfortunately made a mistake. I am just leaving a funeral at a church. One of the church staff last night made a mistake with the lighting system which caused the lights to malfunction this morning. I literally used the flashlight from my I Phone to set the casket and flowers in church. When the family arrived, the church told them that there was a mistake made and they were rectifying the problem. A short while later during the wake the lights came on and it was a beautiful service. I say that to say we are all human and we all make mistakes and my father as I mentioned before went above and beyond with your grandmother well before any mistake was made. Upon hearing that the repast had been moved to our suburban chapel, I immediately got our staff prepared, and we were all standing at the door ready to do whatever it took to satisfy your family. I specifically remember going to********** and buying 3 bags of ice upon your request. I also offered to order anything that you needed from the Diner immediately next door to us at our expense. I constantly asked several members of your family including your grandmother was everything o k and did they need anything else. For 3 hours I witnessed over 100 people laughing and talking and having a great time in our repast room. So please know that we acknowledge our mistake. But also please know that both my father and I went above and beyond to satisfy your family from the very beginning when your grandmother called us to notify us of your uncles passing. Then I also want you to know how upset my father was with himself for his error. Your grandmother will receive a letter acknowledging that the insurance company has paid us. At this time I cannot say when that will be. However upon that time when they do pay, and your grandmother would still like a refund, we will be happy to offer her an additional $395.00 off of the funeral bill. Thank you again. Every family that we serve, we consider them a gift from God. Your family is no different. Sincerely, ******* ****, *** Initial Consumer Rebuttal /* (3000, 7, 2015/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The details outlined by Mr. **** are inconsistent with what actually occurred. While we understand that his father is aging, the service and treatment we experienced is unacceptable. Further, we did not receive the room that was agreed upon when we secured services, therefore, we are willing to let the matter be brought to resolution by accepting the $395.00 refund for the room as offered by Mr. ****. Final Business Response /* (4000, 9, 2015/02/03) */ So that Ms. **** feels comfortable, I will send her grandmother 395.00 even though we still have not been paid for our services as well as our funds that we advanced in order to assist her grandmother financially. Thank you all. ******* **** ***
|9/2/2014||Problems with Product/Service|