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BBB Accredited Business since

Leak & Sons Funeral Home-Chicago

Phone: (773) 846-6567 Fax: (773) 846-8265 7838 S Cottage Grove Ave, Chicago, IL 60619 http://leakandsonsfuneralhomes.com


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Description



Leak & Sons Funeral Home is a funeral home serving the Black and African American community of Chicago. Located in Chicago, IL, this company serves the neighborhoods of Greater Grand Crossing, Avalon Park, Chatham, Jackson Park, Highlands, Burnside, Calumet Heights, South Shore, South Chicago, Washington Park, Gresham, Auburn Gresham, Englewood, and Washington Heights. The company was founded in 1933 and has a history intertwined with the civil rights, with its founder driving Martin Luther King Jr. to his famous speech at Soldier Park and leading the march to desegregate Chicago's Oakwood Cemetery along with the NAACP and several well-known ministers. This funeral home also provides charity to churches and members of the community and offers reduced-price and free funerals to ensure that all members of the community receive a dignified burial.

This funeral home provides traditional and personalized funeral services, with a large selection of caskets, urns, and clothing available for families. Their original location has a florist and printing service on-site to make the process of creating the ceremony easier for the family and to provide greater personalization, including making personalized DVDs and other memorial materials. The company has traditional livery service for funerals, including signature black and gold limousines and white livery depending on the choice of the family. 24-hour live answering service is available to answer any questions, and the company also provides pre-planning services to offer peace of mind and convenience.

Visit the website for Leak & Sons Funeral Home to learn more about the funeral home's history, read about their amenities and funerary services, and contact the company to discuss the services available from this funeral home.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Leak & Sons Funeral Home-Chicago meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Leak & Sons Funeral Home-Chicago include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Leak & Sons Funeral Home-Chicago
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 16, 1998 Business started: 01/01/1933 Business started locally: 01/01/1933 Business incorporated 07/26/1993 in IL
Type of Entity

Corporation

Business Management
Mr. Spencer Leak Jr., Vice President Mr. Spencer Leak Sr., President
Contact Information
Principal: Mr. Spencer Leak Jr., Vice President
Business Category

Funeral Homes Caskets Cremation Services Cremation Urns Funeral Directors Funeral Related Services Funeral Homes and Funeral Services (NAICS: 812210)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.