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BBB Business Review

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BBB Accredited Business since

Demar Logistics, Inc.

Phone: (630) 510-5697 Fax: (630) 260-9205 View Additional Phone Numbers 376 E. Lies Road, Carol Stream, IL 60188 View Additional Email Addresses http://www.demarlogistics.com



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Description

DEMAR Logistics, Inc, is a Chicago logistics company specializing in transportation, delivery, distribution, and storage services to both companies and consumers. Located in Carol Stream, IL, DEMAR Logistics, Inc, works with local, national, and online customers to solve the storage, transportation, and information technology needs of their customers.

This company provides a variety of services, including warehousing, advanced information technology, transportation logistics, e-commerce support, and storage and transportation of pharmaceuticals. DEMAR Logistics, Inc, also provides delivery and in-home assembly of products, as well as national LTL (Less than Truckload) distribution. Their Premium Final Mile - White Glove Service, for both companies and consumers, involves a two-person delivery crew which assembles the delivered equipment onsite, and works with a variety of industries, including fitness equipment, medical equipment, and store fixtures.

DEMAR Logistic's advanced information technology includes GPS real-time tracking and a staff of systems professionals to provide software design and support. Their warehouse, located in Carol Stream, is staffed 24 hours a day and seven days a week, and includes metal detectors for all incoming and outgoing employees, a security staff, and video surveillance to prevent shrinkage of their customer's inventory. This warehouse provides services such as same-day processing and shipping, online order tracking, and online inventory management, blister pack and heat wrapping systems, and return processing to suit both small and large businesses.

Visit the website for DEMAR Logistics, Inc, to view their full list of services, review case studies, or contact a representative for a consultation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Demar Logistics, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Demar Logistics, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Demar Logistics, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: June 08, 2007 Business started: 10/01/1986 Business started locally: 10/01/1986 Business incorporated 09/24/1986 in IL
Type of Entity

Corporation

Business Management
Mr. Nick Cooney, CEO/General Manager Mr. Gene Doerr, President Mr. Damian Marano Maureen Van Meter Martin Wirsing, Information Systems Director
Contact Information
Principal: Mr. Nick Cooney, CEO/General Manager
Business Category

Freight Traffic Service Shipping Services Trucking Warehouses - Merchandise Pharmaceutical Products - Wholesale & Manufacturing Delivery / Messenger Services Logistics Third-Party Logistics Delivery Service Freight Consolidating Freight Forwarding Process, Physical Distribution, and Logistics Consulting Services (NAICS: 541614)

Alternate Business Names
Nick Cooney

Customer Review Rating plus BBB Rating Summary

Demar Logistics, Inc. has received 3.81 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.