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          AIT Worldwide Logistics Inc. has 1 locations, listed below.

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            Business ProfileAIT Worldwide Logistics Inc.

            Freight Forwarding

            Contact Information

            701 N Rohlwing Rd

            Itasca, IL 60143-1348

            Visit Website
            (877) 433-4248

            Customer Reviews

            1.08/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AIT Worldwide Logistics is a freight forwarding company that provides flexible logistics solutions to a variety of industries and businesses ranging from heavy freight to in-home consumer delivery depending on the client's needs. They offer ground, less-than-truckload (LTL), domestic and international air, ocean, customs brokerage, logistics, and white glove service, depending on the needs of the customer and the specifics of the cargo being transported. Logistics services include carrier management and organization, shipping routing organization, call centers, inventory control and receiving, transportation management, and storage and warehousing. White glove service is available and can include pickup and delivery, professional packing and unpacking (including debris removal), after hours and weekend delivery, special vehicles and equipment for delicate packages, and tracking.

            Business Details

            Location of This Business
            701 N Rohlwing Rd, Itasca, IL 60143-1348
            BBB File Opened:
            12/4/2003
            Years in Business:
            44
            Business Started:
            9/4/1979
            Business Started Locally:
            9/4/1979
            Business Incorporated:
            6/29/1979
            Type of Entity:
            Corporation
            Business Management
            • Kim Smigiel
            Contact Information

            Principal

            • Kim Smigiel

            Customer Contact

            • Ron Lucas, Director Call Center
            Additional Contact Information

            Fax Numbers

            • (630) 766-0205
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered furniture from IKEA and they use AIT as their delivery service. I was told my items would be delivered between April 1 - April 3, and that I would be contacted by the delivery company for a delivery timeframe. Today is April 3, and still no contact from AIT. The tracking number they gave me does not work. And based on the other complains about this company on the BBB website, their own FB page, Reddit, and other reviews, this is the only way to get their attention and to get your items shipped to you, so I am not messing around and playing games. Im getting this process started now because I paid a lot of money for shipping and the company has not made any attempts to contact me or do the right thing.Im uploading a screen shot of my IKEA delivery information to show proof of the timeline. I am also uploading other reviews from other sources, including AITs own ******** page, in order to highlight the extent of their poor customer service and how common it is for customers packages to go missing or be damaged.If my items are not delivered by the end of this week, Im contacting my credit card company and filing a claim against this company and getting my money back. Thankfully our credit card company is amazing with claims. I actually just wanted the furniture, but if this is what I have to do to protect myself as a consumer then so be it. I can always spend my money elsewhere and get similar furniture.
            Read More
            Read 22 More Complaints

            Customer Reviews

            61 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brady W

            04/18/2024

            Ordered an expensive desk and tracked it online everyday so I could make sure I didn't miss any calls for delivery. Tracking says it took 13 days from pickup to get to it's delivery terminal. At that point I get a call (6 days later than expected) expecting to schedule a delivery but the guy tells me they lost my package. He said the label that was on my box fell off and ended up on another box. I've never heard of this kind of thing happening so it seems a bit fishy. The man on the phone told me to contact the manufacturer to figure out what to do since they have no way of finding the package without its label. I can't recommend a company that runs well behind schedule and can't do the one thing they're supposed to do, make a delivery.
            Read 60 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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