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BBB Business Review

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BBB Accredited Business since

AIT Worldwide Logistics Inc.

Phone: (800) 766-8300 Fax: (630) 766-0205 View Additional Phone Numbers 701 N Rohlwing Rd, Itasca, IL 60143 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


AIT Worldwide Logistics is a freight forwarding company that provides flexible logistics solutions to a variety of industries and businesses. Located in Itasca, IL, this company serves consumers and companies worldwide. There are 46 AIT locations worldwide, with additional headquarters in Amsterdam and Hong Kong. The company has been in business since 1979 and has more than 190 service centers across the globe.

This company provides logistical solutions which range from heavy freight to in-home consumer delivery and everything in between, depending on the client's needs and the specific situation. Industries served by this company include aerospace, automotive, consumer goods, energy, natural case, entertainment, fashion, textiles, government, high tech, home delivery, life science, perishables, printed matter and publishing, telecommunications, trade show industry, and 3PL.

The company offers ground, less-than-truckload (LTL), domestic air, international air, ocean, customs brokerage, logistics, and white glove services, depending on the needs of the customer and the specific situation of the cargo being transported. Their logistics services include carrier management and organization, shipping routing organization, call centers, inventory control and receiving, transportation management, and storage and warehousing. Their white glove service is available for both residential and businesses and can include pickup and delivery, professional packing and unpacking (including debris removal), delivery after hours and on weekends, use of special vehicles and equipment for delicate packages, and close monitoring and tracking.

Visit the website for AIT Worldwide Logistics to learn more about the company's history and mission, read about the different services available, and contact the company to discuss logistics and delivery management.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AIT Worldwide Logistics Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AIT Worldwide Logistics Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

2 Customer Reviews on AIT Worldwide Logistics Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 04, 2003 Business started: 09/04/1979 Business started locally: 09/04/1979 Business incorporated 06/29/1979 in IL
Type of Entity


Business Management
Kim Smigiel, Director, Marketing
Contact Information
Principal: Kim Smigiel, Director, Marketing
Business Category

Freight Forwarding Freight Traffic Service Shipping Masters Shipping Services Cargo & Freight Containers Transportation Services Logistics Third-Party Logistics Air Cargo & Package Express Service Freight Consolidating Freight Transportation Arrangement (NAICS: 488510)

Customer Review Rating plus BBB Rating Summary

AIT Worldwide Logistics Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.