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BBB Accredited Business since

A-1 Concrete Leveling & Foundation Repair

Phone: (630) 557-0049 Fax: (630) 365-5517 557 S River St STE B, Batavia, IL 60510 http://www.a1servicesinc.com


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Description



A-1 Concrete Leveling & Foundation Repair is a foundation contractor which levels and repairs uneven, cracked, and damaged concrete for commercial and residential customers. Located in Batavia, IL, this company serves Cook, DeKalb, DuPage, Kane, and Kendall counties, including Aurora, Elgin, South Elgin, Naperville, Downers Grove, Lisle, Lombard, Wheaton, Glen Ellyn, Villa Park, Oak Brook, Yorkville, Plano, Sandwich, St Charles, Geneva, Bensenville, Roselle, Bloomingdale, Burr Ridge, Willowbrook, Hinsdale, Evanston, Elk Grove Village, Schaumburg, Franklin Park, Melrose Park, Carpentersville, Barrington, Wheeling, Glenview, Des Plaines, and Bartlett. The company started in 2001 and all of the company's crews are certified concrete levelers as well as certified foundation repair specialists. The Chicagoland division of the company has lifted over a million concrete leveling projects, ranging from a sidewalk to raising an entire house, using a patented pier system. The company's owners are at the company every day, and the company is a member of the Home Builders Association.

Services available from this company include the repair and maintenance of driveways, patios, walkways, garage floors, interior floors, stoops, porches, and any other concrete areas of the home or exterior of the home. The company also performs void filling, repairing sinking and falling foundations, leaning chimney repair, repaired bowed basement walls, pressure washing, carbon fiber strap installation, water proofing, and snow plowing. The company uses a process known as mud jacking, which involves hydraulically lifting a foundation or concrete slab back into place by injecting a high-content limestone and cement-based mixture into the area underneath the slab to fill the void underneath the slab and bring the slab back into position. This mixture is intended to handle a greater load capacity than the actual load it is carrying, thus providing stability and strength.

Visit the website for A-1 Concrete Level & Foundation Repair to learn more about the services available from this company, read about mud jacking, and contact the company to schedule a concrete repair or leveling appointment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Concrete Leveling & Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A-1 Concrete Leveling & Foundation Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-1 Concrete Leveling & Foundation Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 30, 2004 Business started: 04/01/2002 in IL Business started locally: 04/01/2002
Type of Entity

Sole Proprietorship

Business Management
Mrs. Kathleen Bork, Owner Mr. Glenn Bork, Owner
Contact Information
Principal: Mrs. Kathleen Bork, Owner
Business Category

Foundation Contractors Foundation Repair & House Leveling Patio & Deck Builders Walkway Design Waterproofing Contractors Waterproofing Contractors Driveway Installation, Paving & Repair Snow Removal Service Chimney Builders & Repair Concrete Contractors Concrete Repair/Leveling Basement - Contractors Floor Laying, Refinishing & Resurfacing Floors - Garage Poured Concrete Foundation and Structure Contractors (NAICS: 238110)

Alternate Business Names
A-1 Concrete Leveling & Repair

Additional Locations

  • 557 S River St STE B

    Batavia, IL 60510

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Contract was signed on 9/13/13. A-1 came out to do the job about 5 days later. They were to replace cracks in the foundation around garage area of home. A-1 was working in the back using the hose to mix concrete with a nozzle adjuster on the end. Homeowners were gone when the worker finished his job. Homeowners awoke the next morning to water spewing from the spicket about five feet in the air and flooding around the deck and patio area. A-1 concrete had left about 12:00 noon and had left the water on all of that day as well as overnight causing the water to back up in the hose because nozzle (hose sprayer) was at the other end. The total bill was for 1,000 dollars and I am seeking to pay only 500.00 dollars in order to use the other 500.00 dollars to pay for a plumber and mulch to fix eroded area. I contacted A-1 concrete's manager **** about a week and a half ago and he said that he would rather bring his own plumber and have me pay the full amount. I said that would be fine but have yet to hear from him.

Desired Settlement: 500.00 to have a plumber come and check pipe and spicket on hose, along with extra mulch to compensate for erosion around patio and deck area.

Business Response: Initial Business Response /* (1000, 5, 2013/10/08) */ Contact Name and Title: ***** ****, owner Contact Phone: XXX XXX XXXX Contact Email: *****@a1servicesinc.com Found issues with the customers statement but agreed to hire a plumber to assess the actual damage and resolution. Have called four plumbers in the Oswego / Aurora area and awaiting a specific call date where I can meet w/ plumber and customer at his home to determine cause and resolution. I apologize for the delay and expect a full and satisfactory resolution shortly. Final Consumer Response /* (3000, 7, 2013/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want to be held responsible for not paying the bill if this process takes longer than the alloted time to pay the bill. Also I would like to have this handled before the weather gets cold. Final Business Response /* (4000, 9, 2013/10/10) */ It IS most definitely being handled as evidenced by my correspondence / calls to contract with **** Plumbing, (registered / certified plumbing contractor) to call Mr. *****, visit the home, and make specific repairs related to customers verbal statement that we were responsible for affecting a break in the outdoor water spigot. There will be NO further compensation beyond the repair of the spigot. Payment will be expected in full for the $1,000 agreed upon earlier when the plumbing repair is made. Should the customer, Mr. ***** not agree to the offer of plumbing repair there will be no other offer. Customer did sign the agreement to pay the full amount upon completion of project and no negotiation or conditions for compensation were discussed. -------------------------------------------------- 10/23/13 additional info from business: **** Plumbing of Oswego made a service visit at our direction, contacted Mrs ***** and resolved the plumbing issue for $149.50 which I paid gladly. No further response from customer and they will be invoiced again for the full amount of our crack repair service and interest charges. No payment has been attempted to our knowledge by customer.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on A-1 Concrete Leveling & Foundation Repair
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)