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Founded in 1989 by brothers Andrew and Thomas Parkinson, Peapod has grown from a small, family-run shopping and delivery service in Illinois to America's leading Internet grocer, delivering more than 23 million orders across 24 U.S. markets. Peapod is wholly owned subsidiary of international food provider Royal Ahold, and works in partnership with Ahold USA supermarket companies Stop & Shop, Giant Food Stores (Giant-Carlisle) and Giant Food (Giant-Landover). Most customers can place orders up to seven days a week for delivery as soon as next-day, or up to two weeks in advance. When they choose a day, they choose a minimum two hour window that is convenient for them.
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A BBB Accredited Business since
BBB has determined that Peapod, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||20|
|Total Closed Complaints||40|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jennifer Carr Smith, CEO Ms. Trish Frisby, Senior Manager Customer Care
Food Products Grocers - Retail Pet Supplies & Foods - Retail Internet Shopping Delivery Service Beauty Supplies & Equipment All Other Specialty Food Stores (NAICS: 445299)
Method(s) of PaymentPeapod offers several ways to pay for your groceries. The easiest and most convenient payment option is Peapod Direct Check, which automatically debits your grocery payment from your checking account. You can also pay for your groceries with a Peapod Gift Card or credit card. Peapod accepts Discover, Visa, MasterCard and American Express, as well as ATM or bank cards with a Visa or MasterCard logo. For driver security, we do not accept cash.
Alternate Business NamesPeapod
In order to become a customer of Peapod, it is necessary to do it over the internet.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview