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Wm. Wrigley Jr. Co

Phone: (312) 794-6342 600 W Chicago Ave Ste 500, Chicago, IL 60654 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Wm. Wrigley Jr. Co include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Wm. Wrigley Jr. Co include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wm. Wrigley Jr. Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1960 Business started: 01/01/1891 Business started locally: 01/01/1891
Business Management
Ms. Maribel Quintana, North America Consumer Care Manager Ms. Jennie Cleghorn, Information & Research Specialist Ms. Melissa Kepple, Consumer Affairs Rep. Mr. Christopher Perille, Senior Director-Corp. Comm. Mr. Duke Petrovich, CEO
Contact Information
Principal: Ms. Maribel Quintana, North America Consumer Care Manager
Business Category

Food Manufacturers, Wholesalers, Distributors Candy & Confectionery - Wholesale & Manufacturers Chewing Gum General Line Grocery Merchant Wholesalers (NAICS: 424410)

Alternate Business Names
Wrigley Jr. Company - Wm.

Additional Locations


    600 W Chicago Ave Ste 500

    Chicago, IL 60654 (312) 794-6342


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/14/2016 Problems with Product/Service
5/2/2016 Advertising/Sales Issues | Complaint Details Unavailable
11/21/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: On Oct.23 I went to the gas station by my home and brought some sneaks for me and my kids one of the snacks was a back of starburst tropical with new cherry kiwi favor I didn't eat the that night but the next day which was oct.24 me and my kids were eating them thank God I got the cherry kiwi and not my kids as I was eating the last one I bit into some hard I took the candy out my mouth and pulled out this rock looking thing I noticed my mouth was bleeding I was really upset so I started taking pictures and throw the remainibg candy my kids had in the trash.

Desired Settlement: I want the to pay for pain and suffering I have a bad tooth ache now I can't chew on my left side anymore are it hurts my medicare doesn't cover dentist visit so I'm just suck in bad can't afford to pay out of pocket this is a huge problem for my family.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Wm. Wrigley Jr. Co
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)