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Consumer Complaints

BBB Accredited Business since 08/01/2013

The Jel Sert Company

Phone: (630) 231-7590

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
02/14/2014Problems with Product / Service | Read Complaint Details
X

Complaint
There is an expectation by a consumer, and a mother, that when a product does not claim to be "sugar free" it will not contain aspartame.

The fact should not be buried on the back of the box. it should be advertised on the front of the package. I do not choose to put poison on my family's dinner plate. I want to know what is inside my "regular" food products.

Desired Settlement
I want them to change their label... and put aspartame as an ingredient on the front of the box. They probably used aspartame to cut costs -- my health should not suffer for their bottom line.

Business Response
Contact Name and Title: ************ VP QA
Contact Phone: ************
******************
Contact Email:om
A customer service representative contacted the consumer on Friday 1/31/2014 and informed that there are no regulatory requirements to indicate on the front of the package when a product contains aspartame. The only requirement for calling out the ingredient is that that it be included in the ingredient list. It is called out in the ingredient list for the product in question. The consumer was not satisfied with the response but was offered some free product that did not contain aspartame.

09/30/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Bar code on all three boxes: **********

Desired Settlement
Cost of all the food that was too unappetizing to serve at the church ladies would be sufficient.
Also, further quality control inspection would insure customer satisfaction.
Thank you.

Business Response
We tried to reach out to Ms. ****** via phone and e-mail with no success. The phone number given is not valid and she has not replied to our e-mail messages. We have sent the attached letter to her. I'm hopeful she will respond to our letter.



Regards,

*************






Industry Comparison| Chart

Food Manufacturers, Wholesalers, Distributors, Food Products, Beverages, Food - Sales & Delivery, Frozen Foods - Processors

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.