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BBB Accredited Business since

The Jel Sert Company

Additional Locations

Phone: (630) 231-7590 Fax: (630) 876-4947 View Additional Phone Numbers Route 59 & Conde Street, West Chicago, IL 60185 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Jel Sert is a food and beverage wholesale manufacturer and distributer which makes frozen desserts, powdered drink mixes, and pudding and gelatin products. Located in West Chicago, IL, this company serves the western suburbs of Chicago as well as national and international customers through their nationwide distribution. Formed in 1926, this company is family owned and operated. Their first product was a gelatin mix named Jel Sert, a mx of the words "jelly" and "dessert."

This company produces a variety of powdered beverages, puddings, pie fillings, gelatin mixes, and frozen desserts, including Pop-Ice, Otter Pops, Flavor Aid, Hawaiian Punch, Snapple and Diet Snapple, Jolly Rancher gelatin mixes, and Hershey's pudding.

In addition to selling their own groups of products, which include Flavor Ice and Wyler's, their facilities are contracted out to other companies looking to expand their capacities or develop new products. Their manufacturing portfolio includes a variety of promotional products licensed to other brands, such as Angry Birds, Baskin Robbins, Margaritaville, Sunkist, Warheads, and Yoo Hoo. Their department managers all have experience in both food and pharmaceutical processing, and their research and development department has over 60 years of combined experience in developing new products and formulating packaging. Their facilities can provide both mass production and limited-run specialty lines for research purposes.

Jel Sert's manufacturing expertise includes powder blending, powder filling, bulk liquid processing, flexible plastic tubes, and stand-up spouted pouches. Finally, they can provide assistance with project management and pilot trials of products.

Visit the website for Jel Sert to learn about the different products they manufacture, read frequently asked questions about their products and services, and contact the company for assistance with food and beverage manufacturing and distribution.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Jel Sert Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Jel Sert Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Jel Sert Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 06, 2007 Business started: 09/01/1926 in IL Business started locally: 09/01/1926 Business incorporated 09/24/1929 in IL
Type of Entity


Business Management
Mr. Dana Crowley Mr. Kenneth Wegner, President
Contact Information
Principal: Mr. Dana Crowley
Business Category

Food Manufacturers, Wholesalers, Distributors Food - Sales & Delivery Beverages Food Products Frozen Foods - Processors General Line Grocery Merchant Wholesalers (NAICS: 424410)

Alternate Business Names
Nature's Hand Foods The Jel Sert Co.

Customer Review Rating plus BBB Rating Summary

The Jel Sert Company has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.