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BBB Accredited Business since

Kraft Heinz

Additional Locations

Phone: (847) 646-2000 View Additional Phone Numbers 3 Lakes Dr, Northfield, IL 60093 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kraft Heinz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 12
Problems with Product/Service 12
Total Closed Complaints 26

Additional Complaint Information

If there is a complaint against any particular promotion being offered by General Foods we have been advised to request the consumer direct a letter to the following person: Mr. Clifford Sessions General Foods Corporation Corporate Communications 250 North Street White Plains, N.Y. 10625

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Kraft Heinz
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 01, 1951 Business started: 01/01/1950 Business started locally: 01/01/1950 Business incorporated 12/14/2012 in VA
Type of Entity


Business Management
Mr. Larry Edwards, Executive Representative Ms. Amina J. Dickerson, Dir. Corp. Contributions Mr. Marc Firestone, Ex-VP/GenCoun/Corp.Sec. Ms. Sharon Kohn, Senior Counsel Ms. Kim Mcmiller, Consumer Resource Mgr. Ms. Kathleen Spear, Vice President and Chief Complaince Officer Mr. R Zwahlen, Fulfillment Business Mgr
Contact Information
Principal: Mr. Larry Edwards, Executive Representative
Business Category

Food Manufacturers, Wholesalers, Distributors Grocers - Retail General Line Grocery Merchant Wholesalers (NAICS: 424410)

Alternate Business Names
Kraft Foods Group, Inc. Kraft Foods North America Inc Kraft General Foods Kraft, Inc. Promotional Services Center

Customer Review Rating plus BBB Rating Summary

Kraft Heinz has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.