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A BBB Accredited Business since
BBB has determined that Kraft Heinz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Kraft Heinz include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 27 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||27|
Additional Complaint Information
If there is a complaint against any particular promotion being offered by General Foods we have been advised to request the consumer direct a letter to the following person: Mr. Clifford Sessions General Foods Corporation Corporate Communications 250 North Street White Plains, N.Y. 10625
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Larry Edwards, Executive Representative Ms. Amina J. Dickerson, Dir. Corp. Contributions Mr. Marc Firestone, Ex-VP/GenCoun/Corp.Sec. Ms. Sharon Kohn, Senior Counsel Ms. Kim Mcmiller, Consumer Resource Mgr. Ms. Kathleen Spear, Vice President and Chief Complaince Officer Mr. R Zwahlen, Fulfillment Business Mgr
Food Manufacturers, Wholesalers, Distributors Grocers - Retail General Line Grocery Merchant Wholesalers (NAICS: 424410)
Alternate Business NamesKraft Foods Group, Inc. Kraft Foods North America Inc Kraft General Foods Kraft, Inc. Promotional Services Center
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview