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BBB Business Review

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BBB Accredited Business since

Phillip's Flowers & Gifts (Florist)

Phone: (630) 719-5200 524 N Cass Ave, Westmont, IL 60559 http://www.phillips-flowers.com


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Description



Phillip's Flowers is a full-service florist which specializes in fresh flowers, plants and gift baskets for an array of occasions, including weddings and funerals. Based in Westmont, IL, Phillip's Flowers delivers both locally and globally. Founded in 1923 in a single storefront, Phillip's operates ten locations, is ranked among the top 1% of North American florists, and remains a family-owned business after three generations. In 2005 the company was honored as the Illinois Retail Merchant's Association's Retailer of the Year.

This florist creates floral arrangements for many different occasions, including funerals, holidays, parties, and weddings. They also design and care for indoor plant landscapes for offices. Their commercial interior landscape services include 'green walls, which are vertical plant displays fastened to a wall to provide a unique plant presence. Their office plant services complement green design by improving air circulation and removing pollutants.

Phillip's also provides custom floral designs and decor for weddings and special events throughout Chicagoland. Their website has a wedding blog which shows floral arrangements from Chicago-area weddings, demonstrating the services and types of arrangements they can provide. Phillip's designs cover a spectrum of different styles and flower choices, from traditional bridal bouquets to contemporary tablescapes.

Visit the website for Phillip's Flowers to order online, browse their plant glossary, look up flower meanings, view arrangements, and schedule a consultation with one of their floral designers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Phillip's Flowers & Gifts (Florist) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Phillip's Flowers & Gifts (Florist) include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Phillip's Flowers & Gifts (Florist)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 02, 2014 Business started: 01/01/1923 Business started locally: 01/01/1923 Business incorporated 09/29/1948 in IL
Business Management
Mr. Don Phillip, President Mr. Baxter Phillip, Exec. V. P.
Contact Information
Principal: Mr. Don Phillip, President
Business Category

Florists - Retail Florist - Funeral Bouquets & Wreaths Gift Baskets & Parcels Gift Shops Wedding Supplies & Services Florists - Wholesale Stationary, Card & Gift Stores Artificial Flowers, Plants & Trees Florists (NAICS: 453110)


Customer Review Rating plus BBB Rating Summary

Phillip's Flowers & Gifts (Florist) has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.