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Chicago and Northern Illinois

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BBB Accredited Business since 11/01/2004

FTD.Com, Inc.

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Phone: (866) 233-2811Fax: (630) 724-6019View Additional Phone Numbers3113 Woodcreek Dr, Downers GroveIL 60515-5412 Send email to FTD.Com, Inc.

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BBB Accreditation

A BBB Accredited Business since 11/01/2004

BBB has determined that FTD.Com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised FTD.Com, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1687 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1685 complaints closed with BBB in last 3 years | 493 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues260
Billing / Collection Issues61
Delivery Issues679
Guarantee / Warranty Issues46
Problems with Product / Service639
Total Closed Complaints 1685

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on FTD.Com, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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FTD.com has requested that consumers reach out to the their Customer Care team before filing a BBB complaint. Please contact BBB_resolution@ftdi.com or 866-233-2811.

BBB file opened: 06/02/1995Business started: 11/01/1994
Type of Entity

Corporation

Incorporated: June 1999, DE

Contact Information
Principal: Ms. Aimee Baldassaro (VP Customer Service)Customer Contact: Ms. Jaime Swaun (Customer Service Manager)Mr. Michael Dorion (Executive Vice President)
Business Category

Florists - Retail, Gift Baskets & Parcels, Internet Shopping

Alternate Business Names
Gift Sense, FTD Direct, FTD.com (Florists Transworld), Butterfield Blooms, florist.com, Flowersusa.com, Flowers Direct
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Customer Review Rating plus BBB Rating Summary

FTD.Com, Inc. has received 3.80 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.