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BBB Business Review

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BBB Accredited Business since

FTD Companies, Inc.

Phone: (866) 233-2811 Fax: (630) 724-6019 View Additional Phone Numbers 3113 Woodcreek Dr, Downers Grove, IL 60515 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FTD Companies, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FTD Companies, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1019 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1019 complaints closed with BBB in last 3 years | 218 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 121
Billing/Collection Issues 45
Delivery Issues 84
Guarantee/Warranty Issues 148
Problems with Product/Service 621
Total Closed Complaints 1019

Customer Reviews Summary Read customer reviews

84 Customer Reviews on FTD Companies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 82
Total Customer Reviews 84

Additional Information

BBB file opened: June 02, 1995 Business started: 08/18/1910 in DE Business started locally: 08/18/1910 Business incorporated 06/23/1999 in DE
Type of Entity


Business Management
Ms. Aimee Baldassaro, VP Customer Service Ms. Kaitlin Pannone, Sr. Customer Service Manager Mr. Michael Dorion, Executive Vice President
Contact Information
Principal: Ms. Aimee Baldassaro, VP Customer Service
Principal: Ms. Kaitlin Pannone, Sr. Customer Service Manager
Related Businesses
Florists' Transworld Delivery, Inc.
Business Category

Florists - Retail Gift Baskets & Parcels Internet Shopping Florists (NAICS: 453110)

Alternate Business Names
Cherry Moon Farms Flowers Direct FTD Direct (Florists Transworld) Personal Creations Proflowers Proplants Shari's Berries
Additional Information has requested that consumers reach out to the their Customer Care team before filing a BBB complaint. Please contact or 866-233-2811.

Customer Review Rating plus BBB Rating Summary

FTD Companies, Inc. has received 3.7 out of 5 stars based on 84 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.