BBB Accredited Business since 11/01/2004
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A BBB Accredited Business since 11/01/2004
BBB has determined that FTD Companies, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered FTD Companies, Inc.'s rating include:
- Government action(s) against business.
Factors that raised FTD Companies, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1480 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||241|
|Billing / Collection Issues||48|
|Guarantee / Warranty Issues||44|
|Problems with Product / Service||568|
|Total Closed Complaints||1480|
Customer Reviews Summary Read customer reviews
26 Customer Reviews Customer Reviews on FTD Companies, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26 Customer Reviews|
FTD.com has requested that consumers reach out to the their Customer Care team before filing a BBB complaint. Please contact BBB_resolution@ftdi.com or 866-233-2811.BBB file opened: 06/02/1995Business started: 08/18/1910
Type of Entity
Incorporated: June 1999, DE
Contact InformationPrincipal: Ms. Aimee Baldassaro (VP Customer Service)Customer Contact: Ms. Jaime Swaun (Customer Service Manager)Mr. Michael Dorion (Executive Vice President)
Florists - Retail, Gift Baskets & Parcels, Internet Shopping
Alternate Business NamesFTD Direct, FTD.com (Florists Transworld), Florist.com, Flowersusa.com, Flowers Direct, Proflowers, Gifts.com, Shari's Berries, Personal Creations, Cherry Moon Farms, Proplants
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview