Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Majestic Flooring

Phone: (708) 423-3733 7301 Evergreen Drive, Orland Park, IL 60462 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Majestic Flooring is a shop-at-home flooring company which sells and installs carpet, laminate, vinyl, and hardwood flooring. Located in Oak Lawn, IL, this company serves the entire Chicagoland area, including Burbank, Bridgeview, Hickory Hills, Palos Hills, Midlothian, and Orland Park. They also serve parts of northwest Indiana.

This company sells and installs carpet, vinyl, laminate, and timber hardwood flooring from major brands, including Shaw, Mohawk, Stainmaster, Bruce, and Armstrong. Customers can shop online and have a professional flooring expert visit their home to determine which flooring product will best match their needs, as each type has certain benefits and drawbacks. They also have a 'mobile showroom' with samples of their different products, so that customers can see how a particular flooring selection would look in their home and order it immediately.

Their website includes articles informing customers on how to select, maintain, and protect the different flooring options they offer, including trimming options, advantages of each type of hardwood, and how to remove stains from carpet.

Majestic Flooring sells eco-friendly products in addition to more traditional offerings, and installation of their products is free. Installation includes moving furniture, protecting items with plastic wrap, and installing felt sliders on furniture to protect flooring. The company offers several competitive benefits, such as refunding 115% of the price difference should a customer find that a competitor has a lower price, and lifetime limited warranties on their products. Financing is available on all of their flooring options, including 12, 24, and 48 months options offered through GE Capital.

Visit the website for Majestic Flooring to learn more about flooring options, read about the benefits that the company offers to their customers, and request a free in-home flooring consultation from their mobile showroom.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Majestic Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Majestic Flooring include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Majestic Flooring
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 11, 2014 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated 12/11/2006 in IL
Type of Entity


Business Management
Mr. Waheep Rafati, President
Contact Information
Principal: Mr. Waheep Rafati, President
Business Category

Floors - Hardwood Contractors - Flooring Carpet & Rug Measuring Carpet Layers Floor Coverings & Installation Carpet Installation Floors - Laminate Hardwood Floor Contractors Carpet & Rug Dealers - New Floor Materials - Retail Resilient & Vinyl Flooring Flooring Contractors (NAICS: 238330)

Alternate Business Names
Bayan Services, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.