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Click for BBB Rating on Lumber Liquidators, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lumber Liquidators, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses of the BBB. This means they support the Bureau's services to the public and meet our membership standards.

BBB Complaint Information

Find aggregate BBB complaint information for Lumber Liquidators, Inc.. BBB of Greater Hampton Roads has the full report as that BBB handles all complaints for Lumber Liquidators, Inc..

Additional Information

BBB file opened: October 26, 2001 Business started: 05/02/1991 Business started locally: 05/02/1991
Business Management
Mr. P J Julian, Branch Mgr. Ms. Lisa Jones, Customer Service Supervisor Mr. Thomas D. Sullivan, Owner
Contact Information
Customer Contact: Ms. Lisa Jones, Customer Service Supervisor
Principal: Mr. P J Julian, Branch Mgr.
Business Category

Floors - Hardwood Hardwood Floor Contractors Floor Materials - Retail Flooring Contractors (NAICS: 238330)

Alternate Business Names
Bellawood Floors
Additional Information

According to information provided by the company, the name "Lumber Liquidators" is registered and trademarked. The company began business as a merchandise liquidator, but is currently a retailer only of hardwood flooring.

Program Participation

This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Accreditation Identification, BBBOnLine.

Products & Services

This company sells hardwood flooring products.

Additional Locations

  • 1460 E. Algonquin Road

    Arlington Heights, IL 60005 (708) 572-8888 (773) 696-2600 (815) 873-6631

  • 1606 N Throop St

    Chicago, IL 60642

  • 16195 S Harlem Av

    Tinley Park, IL 60477

  • 2603 Aurora Ave

    Naperville, IL 60540

  • 2942 S Cicero

    Cicero, IL 60804

  • 3290 S Alpine Rd

    Rockford, IL 61109

  • 33w461 Roosevelt Rd

    West Chicago, IL 60185

  • 345 Remington Blvd

    Bolingbrook, IL 60440

  • 356 Randall Rd

    South Elgin, IL 60177

  • 4145 W 95th St

    Oak Lawn, IL 60453


    416 Campostella Rd

    Norfolk, VA 23523 (757) 494-7900 (800) 356-6746

  • 4500 NW Highway

    Crystal Lake, IL 60014

  • 543 E Roosevelt Rd

    Lombard, IL 60148


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Lumber Liquidators, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)