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BBB Accredited Business since

Century Tile Supply Co.

Phone: (630) 873-8200 Fax: (630) 495-8645 View Additional Phone Numbers 747 E Roosevelt Rd, Lombard, IL 60148 http://www.century-tile.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Century Tile Supply Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Century Tile Supply Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Century Tile Supply Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1975 Business started: 01/01/1946 in IL Business started locally: 01/01/1946 Business incorporated 01/11/1956 in IL
Type of Entity

Corporation

Business Management
Mr. Mike West, President Ms. Carolyn Arp, Customer Service Mr. Phil Spiewak, Treasurer
Contact Information
Principal: Mr. Mike West, President
Business Category

Floors - Hardwood Porcelain Products Tile - Non-Ceramic - Contractors & Dealers Tile & Marble Marble - Natural Stone - Natural Tile Sales Limestone Kitchen Remodeling Kitchen & Bath Design Home Improvements Mosaics Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Hardwood Floor Contractors Granite Carpet & Rug Dealers - New Countertops Floor Materials - Retail Resilient & Vinyl Flooring Flooring Contractors (NAICS: 238330)

Alternate Business Names
Century Tile Century Tile & Carpet Century Tile & Carpet Supply Co. Century Tile & Floor

Additional Locations

  • 747 E Roosevelt Rd

    Lombard, IL 60148 (708) 503-4700

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/29/2015 Problems with Product/Service
7/20/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Tile was installed incorrectly and century tile didn't do anything plus they did something to my toilet that made it start leaking and they. They told should of taken the tile to the floor and they didn't. Also the left over tile is gone and they have no clue what happen to it. Also the plumber didn't even check the water to make sure it worked and I had to not water for two days. Product_Or_Service: Tile/installation

Desired Settlement: DesiredSettlementID: Refund They gave me $150 for putting the tile but wrong but yet they did not offer anything for the missing materials, or not taking the tile to the floor which they should come and fix, and also they should pay for the plumber to fix the told which was $135

Business Response: Initial Business Response /* (1000, 11, 2015/07/09) */ Jennifer, Mr. ********* from our office spoke with Ms. ******* on June 24th and resolved all issues by issuing a check for $600 to compensate for a plumbing repair and setting up an appointment to recaulk around her tub. I thought he had responded to BBB as well. Sorry for the oversight. Kathleen *****

7/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have a quote from this company which is not being honored. Quote no. 95574. Refuses to refund the estimation charge of $50.00. Order_Number: 95574 Account_Number: 95574

Desired Settlement: DesiredSettlementID: Refund Desire an apology and refund of $50.00.

Business Response: Initial Business Response /* (1000, 8, 2014/07/16) */ Ms.****** has been sent an apology letter and her $50.00 has been refunded. Due to the privacy of the customer we are not attaching a copy of the letter which includes transaction information. Initial Consumer Rebuttal /* (3000, 10, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Century tile called and informed me of refunding the $50.00. They did not refund and not mention or send a letter of apology. Thanks ******** ******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Century Tile Supply Co.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)