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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Century Tile Supply Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Century Tile Supply Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mike West, President Ms. Carolyn Arp, Customer Service Mr. Phil Spiewak, Treasurer
Floors - Hardwood Porcelain Products Tile - Non-Ceramic - Contractors & Dealers Tile & Marble Marble - Natural Stone - Natural Tile Sales Limestone Kitchen Remodeling Kitchen & Bath Design Home Improvements Mosaics Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Hardwood Floor Contractors Granite Carpet & Rug Dealers - New Countertops Floor Materials - Retail Resilient & Vinyl Flooring Flooring Contractors (NAICS: 238330)
Alternate Business NamesCentury Tile Century Tile & Carpet Century Tile & Carpet Supply Co. Century Tile & Floor
747 E Roosevelt Rd
Lombard, IL 60148 (708) 503-4700 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 845-3968(Phone)
- (630) 495-2300(Phone)
- (708) 503-4700(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/29/2015||Problems with Product/Service|
Read Complaint Details
Complaint: Tile was installed incorrectly and century tile didn't do anything plus they did something to my toilet that made it start leaking and they. They told should of taken the tile to the floor and they didn't. Also the left over tile is gone and they have no clue what happen to it. Also the plumber didn't even check the water to make sure it worked and I had to not water for two days. Product_Or_Service: Tile/installation
Desired Settlement: DesiredSettlementID: Refund They gave me $150 for putting the tile but wrong but yet they did not offer anything for the missing materials, or not taking the tile to the floor which they should come and fix, and also they should pay for the plumber to fix the told which was $135
Business Response: Initial Business Response /* (1000, 11, 2015/07/09) */ Jennifer, Mr. ********* from our office spoke with Ms. ******* on June 24th and resolved all issues by issuing a check for $600 to compensate for a plumbing repair and setting up an appointment to recaulk around her tub. I thought he had responded to BBB as well. Sorry for the oversight. Kathleen *****
Read Complaint Details
Complaint: I have a quote from this company which is not being honored. Quote no. 95574. Refuses to refund the estimation charge of $50.00. Order_Number: 95574 Account_Number: 95574
Desired Settlement: DesiredSettlementID: Refund Desire an apology and refund of $50.00.
Business Response: Initial Business Response /* (1000, 8, 2014/07/16) */ Ms.****** has been sent an apology letter and her $50.00 has been refunded. Due to the privacy of the customer we are not attaching a copy of the letter which includes transaction information. Initial Consumer Rebuttal /* (3000, 10, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Century tile called and informed me of refunding the $50.00. They did not refund and not mention or send a letter of apology. Thanks ******** ******