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BBB Accredited Business since

Garage Experts, LLC

Phone: (847) 426-5002 165 Prairie Lake Rd Ste L, East Dundee, IL 60118 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Garage Experts, LLC, is a garage flooring company which installs garage floors for residential and commercial customers. Located in East Dundee, IL, this company serves customers in Dundee Township, Carpentersville, Sleepy Hollow, Barrington Hills, South Barrington, and West Dundee. The company also has a location which serves customers in California. The company was formed in 2009.

This company is a licensed installer for Gladiator Garageworks, Lock-Tile interlocking garage tiles, Slide-lock garage and storage cabinets, Florolock epoxy and polyurethane coatings for concrete floors, and Onrax overhead racks. Their garage flooring systems help to prevent wear and tear to a garage floor: they are chemical, abrasion, and impact resistant, increase sanitation, and are seamless, which decreases time spent cleaning floors.

Polyurethane coatings and organizational systems are beneficial for mechanic's garages, taxi companies, truck garages, firehouses, and other companies which maintain large fleets of cars, as these garages endure much wear and tear and often have large quantities of tools in-house which must be organized efficiently and kept in good condition. Car hobbyists and recreational enthusiasts, who store tools and sports equipment in their garages or sheds, may also benefit from such systems. Garage Experts installs steel and wood cabinets, wall organizers, tile and epoxy flooring, and overhead storage. They also offer services for basement, which include organizational systems, floor sealing, cabinetry, and storage solutions.

Visit the website for Garage Experts, LLC, to learn more about the services and products they offer and to contact the company to discuss garage floor coating, garage organizational systems, and overhead racks.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Garage Experts, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Garage Experts, LLC include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Garage Experts, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 27, 2011 Business started: 02/17/2009 Business started locally: 02/17/2009 Business incorporated 02/17/2009 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Jean Lee, Office Manager Mr. Angelo Ayala, President
Contact Information
Principal: Ms. Jean Lee, Office Manager
Number of Employees


Business Category

Floors - Garage Racks Cabinet Organizers Garage Organizers Contractors - Flooring Basement - Contractors Floor Coatings - Epoxy/Polyurethane Poured Concrete Foundation and Structure Contractors (NAICS: 238110)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.